Technical Services Manager - Brazing

Technical Services Manager – Brazing

Location: Hartford

Work Arrangement: On-Site/hybrid

About This Opportunity

Join our team as the Technical Services Manager – Brazing, where you'll be the go-to technical expert driving excellence in brazing operations. In this pivotal role, you'll partner with customers, internal teams, and sales to solve complex technical challenges, establish robust processing parameters, and deliver exceptional quality. If you're passionate about precision manufacturing and thrive in a collaborative environment, this is your opportunity to make a meaningful impact.

What You'll Do

• Serve as the subject matter expert for brazing, nitriding, and FNC processing, partnering strategically with internal teams, sales, and customers to drive success
• Champion compliance and quality assurance by auditing systems against AS9100, NADCAP, and customer-specific requirements
• Monitor quality performance metrics, identify root causes of issues, and implement effective, data-driven solutions
• Collaborate with production teams to develop and implement process controls and continuous improvements that enhance efficiency
• Define and support development of processing parameters for new jobs using customer specifications, drawings, and purchase orders
• Prepare initial sample reports and First Article Inspection Reports (FAIRs) as needed
• Train and mentor team members in Statistical Process Control (SPC), inspection methods, recordkeeping, and core heat treating, brazing, and nitriding principles
• Work cross-functionally with plant leadership to resolve engineering and quality challenges and strengthen problem-solving capabilities
• Communicate process changes, resource needs, and training requirements to employees and leadership to consistently meet customer expectations
• Develop and maintain standard procedures, control plans, process specification sheets, and technical documentation
• Analyze trends using control plans, Root Cause Analysis (RCA) data, inspection logs, quality reports, and furnace records to drive continuous improvement
• Provide comprehensive technical and quality support to customers, including product guidance, prototype development, and special requests
• Lead customer issue resolution efforts, partnering across functions to deliver timely and effective corrective actions
• Follow up with customers to confirm corrective actions are effective and ensure proper Corrective and Preventive Action (CAPA) follow-up and auditing
• Complete all required annual safety and environmental training and comply with all company safety policies and procedures
• Maintain knowledge of and adhere to all applicable Federal, State, and Local environmental legal requirements and best practices
• Travel 15-20% as needed to support operations and customer relationships
• Perform additional duties as assigned

What We're Looking For

Required Qualifications

• Bachelor's degree in Materials Science or a related engineering field
• Five or more years of manufacturing experience or equivalent professional experience
• Strong knowledge of quality systems including ISO 9001/IATF 16949, AS9100, AS13100, CQI-9, CQI-12, and NADCAP
• Demonstrated ability to build trust and effectively support both internal and external customers
• Professionalism, sound judgment, and excellent interpersonal skills when collaborating with employees and customers
• Strong leadership, communication, writing, and project management capabilities
• Proficiency in Microsoft Office applications
• Ability to apply higher-level mathematics and engineering principles to solve complex problems

Preferred Qualifications

• Direct experience in brazing, nitriding, and FNC processing
• Aerospace manufacturing or quality experience
• Lean/Six Sigma Yellow Belt certification or training
• Plex ERP system experience
• In-depth knowledge of heat-treating principles, including surface hardening, diffusion thermodynamics, hardness, and microstructural analysis

Why Join Us?

This role offers a unique opportunity to leverage your technical expertise in a leadership capacity. You'll work with cutting-edge heat-treating technologies, collaborate with a talented team, and directly influence customer satisfaction and operational excellence. If you're ready to grow your career while making a tangible difference in precision manufacturing, we want to hear from you.

Ready to Apply?

If you meet the qualifications and are excited about this opportunity, we'd love to connect with you. Submit your resume and a brief cover letter highlighting your relevant experience in technical services, quality management, or manufacturing operations.