TEN Maintenance Manager

Company Overview TEN (Transportation Equipment Network) is the North American leader in transportation equipment, trailer leasing, maintenance, and fleet solutions . We operate one of the largest and most diverse trailer fleets in the industry , with over 80,000 trailers , supported by 240 service bays, 118 mobile service trucks, and 430+ skilled technicians across North America. Backed by decades of industry expertise and a strong commitment to safety, performance, and innovation, TEN provides full‑service trailer maintenance and repair solutions that keep commercial fleets moving safely and efficiently. Benefits: WEEKLY PAY! Sign on/Retention Bonus Quarterly bonuses Comprehensive health and dental plans with flexible spending accounts, including company contributions Paid time off and paid holidays Equipment allowances, education reimbursements, & certification programs 401k with company match and profit sharing Recognition programs and service award Maintenance Manager – Call Center Operations (Trailer Maintenance) Location: Suwanee, Georgia Job Type: Full-Time Overview We’re hiring a Maintenance Manager to lead our call center maintenance team and drive operational excellence. In this role, you’ll oversee day‑to‑day operations, coach team members, manage breakdown events, and ensure top‑tier customer service. This is a great opportunity for someone with call center leadership experience and a background in trailer or fleet maintenance who thrives in a fast‑paced environment. What You’ll Do Manage daily call center operations (scheduling, performance, KPIs) Lead and support a team through coaching, training, and development Handle major breakdown events and escalated customer issues Partner with sales and field maintenance teams to support key accounts Monitor and improve vendor performance and relationships Analyze customer feedback and improve service delivery Drive continuous improvement initiatives and operational efficiency Ensure compliance with company policies and service standards What We’re Looking For 3+ years of leadership or supervisory experience, managing a repair facility Background in fleet maintenance, truck and trailer systems repair, or technical service environments Trailer maintenance experience preferred Strong problem‑solving skills and ability to perform under pressure Excellent communication and team leadership skills Requirements High School Diploma or GED Ability to multitask and adapt in a fast‑paced environment Proficiency with computers, phones, and dispatch systems Work Environment & Physical Requirements Primarily seated role with frequent computer and phone use Occasional lifting (up to 10 lbs.) Why Join Us? Opportunity to lead a high‑impact team Fast‑paced, team‑oriented environment Career growth and development opportunities Apply today to join a team focused on delivering exceptional service and operational excellence. TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr