Internal Technical Operations & Development Lead

Job Description

Job Description

Internal Technical Operations & Development Lead
Position Overview

We are seeking an Internal Technical Operations & Development Lead to support internal technology systems while also building and improving digital tools that support business operations. This role blends hands-on IT support with practical software, website, and application development focused on solving real business problems and keeping the company running from an IT perspective.

Key Responsibilities
Core Technical Support

• Serve as the primary point of contact for internal technology issues
  

• Troubleshoot and maintain:
  

• Computers (Windows & Mac)
  

• Tablets and mobile devices
  

• Printers, scanners, phones, and peripherals
  

• Email systems and user access
  

• Provision, configure, and offboard employee devices and accounts
  

Systems & Infrastructure

• Manage and maintain:
  

• Networks (Wi-Fi, routers, switches, firewalls)
  

• Security cameras and access systems
  

• POS systems and operational hardware
  

• Coordinate with external IT vendors and service providers
  

• Maintain clean documentation for systems, credentials, and configurations
  

Development / Automation

• Maintain
  

• Internal tools, dashboards, and utilities
  

• Lightweight applications and automation scripts
  

• Develop programs that improve:
  

• Workflow efficiency
  

• Reporting and data visibility
  

• Task automation and system integration
  

• Maintain and iterate on deployed solutions over time
  

Software & Platforms

• Support and administer platforms such as:
  

• Microsoft 365 and Google Workspace
  

• POS, CRM, scheduling, and operations systems
  

• Integrate third-party tools via APIs or automation platforms when appropriate
  

Security & Reliability

• Implement best practices for:
  

• Data backups
  

• Access control
  

• Password and device security
  

• Monitor systems for failures, vulnerabilities, or inefficiencies
  

Ownership & Leadership

• Act as the internal technical authority
  

• Translate business needs into technical solutions
  

• Proactively recommend improvements and scalable systems
  

Qualifications
Required

• Technical support or IT experience
  

• Demonstrated experience building:
  

• Small applications or internal tools
  

• Automation scripts or programs
  

• Strong working knowledge of:
  

• Windows and macOS
  

• Networking fundamentals
  

• Modern web technologies or development platforms
  

• Ability to troubleshoot independently and manage competing priorities
  

Preferred (Not Required)

• Experience with:
  

• JavaScript, Python, or similar languages
  

• Web frameworks or no-code/low-code platforms
  

• App deployment and basic cloud infrastructure
  

• Familiarity with POS systems or operational software
  

• Experience in small or mid-sized business environments
  

What This Role Is (and Is Not)

This role IS:

• Hands-on and execution-driven
  

• A blend of operations, IT, and development
  

• Focused on building real tools that get used
  

This role is NOT:

• A pure software engineering role
  

• A help-desk-only position
  

• A passive or siloed IT job
  

Compensation & Growth

• Competitive pay (discussed during interview)
  

• Full-time role with long-term growth potential
  

• High autonomy and direct access to leadership
  

• Opportunity to own and evolve the entire tech ecosystem