Client Service Representative
$17 - $18 per hourInnovetive Petcare
Client Service Representative Department: Receptionists Employment Type: Part Time Location: Oyster Bay, New York Compensation: $17.00 - $18.00 / hour Description Oyster Bay, NY | Long Island Are you an experienced Veterinary Receptionist or Client Service Representative who loves helping both pets and people? We're looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our veterinary team in Oyster Bay, NY . As a Veterinary Client Service Representative, you'll be one of the first people our clients connect with and an important part of creating a welcoming, supportive experience from the moment they call or walk through the door. Our animal hospital serves pets and families throughout Oyster Bay and the surrounding Long Island community . We're looking for someone who enjoys working with people, communicates confidently, stays organized, and can manage multiple priorities in a busy veterinary environment while still providing excellent customer service. Some of the responsibilities you will own in this role:
- Answering a high volume of phone calls and assisting clients with questions
- Greeting clients and creating a welcoming experience
- Checking patients in and out - Scheduling and confirming appointments
- Responding to emails and client messages
- Taking accurate messages for our medical team
- Creating and updating patient and client profiles
- Processing payments and assisting with account questions
- Communicating with clients regarding medications, records, appointments, and follow-ups
- Maintaining an organized and clean reception and lobby area
- Assisting the veterinary team and other departments as needed
- Providing exceptional customer service to our clients and their pets
- **Veterinary hospital or veterinary receptionist experience is required**
- Excellent communication and customer service skills
- Comfortable working in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize responsibilities
- Comfortable answering phones and communicating with clients in person, by phone, and electronically
- Reliable, punctual, and professional
- A positive attitude and willingness to work as part of a team
- Compassionate and comfortable interacting with dogs, cats, and their owners -
- Ability to remain calm and professional in stressful or emotional situations
- Competitive Compensation - $17.00-$18.00/hour , based on experience, skills, and qualifications.
- Comprehensive Training & Career Development - Gain access to ongoing learning opportunities and career growth programs.
- Comprehensive Health Benefits - Medical, dental, and vision coverage to support your well-being.
- Exclusive Pet Care Discounts - Significant savings on pet exams, treatments, and boarding.
- Generous Paid Time Off - Recharge with paid vacation and personal days.
- 401(k) with Company Match - Invest in your future with our retirement savings plan.
Vacancy posted 3 days ago
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