Director - Delivery (TMT)

TheDirectorimpacts the way our team delivers customer solutions, collaborates as a team, and provides transformational leadership across the board for our customers in the TMT (Technology, Media & Telecom) vertical. The Director of Delivery plays a significant role in creating meaningful work for our consultants, defines processes, and innovates on accelerators that help drive better engagement with customers. Additionally, this individual will work to recruit, hire, staff and train consultants into the practice. The Director of Delivery will play a significant role in taking the organization to the next level of performance, helping to scale the organization and capabilities. Success is measured for this role by the achievement of sales & revenue goals and the achievement of individual utilization targets.

There are several areas that the qualified candidate will be focusing on:

• Client Relationship/Customer Satisfaction, and Leadership
• Project Executive Oversight Key Accounts
• Resource Management & Team Utilization
• Building Best Practices and Participating in our Center of Excellence
• Delivery Team Management, Career Management, and Team Development
• Developing Consulting Pyramid, mentoring, and hiring team members
• Develop Accelerators to help support the practice and team
• Optimize internal teams with metrics

Responsibilities

• Demonstrated success in delivering consulting and implementation services
• Strategy: Collaborate with the senior leadership team to define TMT market growth strategy and align solutions with evolving tech, media and telecom market trends
• Strategy: Develop key accelerators to help increase time to value to our customers and a standardized methodology for onboarding employees and customers
• Manage the team to meet the annual team utilization target, inclusive of your billable time. Demonstrates ability to be billable on key customer projects or phases
• Provide value in complex negotiations & the closing of new business
• Awareness of new product offerings from channel partners to incorporating them into selling efforts
• Evangelize our TMT capabilities publicly, with channel partners including Salesforce and across industry events
• Develop excellent client relationships and maintain focus on exemplifying company values
• Maintain an accurate pipeline of all opportunities, contacts, and account history within our CRM System, Salesforce
• Collaborate with project teams to address potential issues around scope, solution, and cost, and refine future scoping models to drive better efficiencies
• Proven ability to build, manage, and foster a team-oriented environment
• Proactively sense and solve problems as they come
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on a project(s); handle the performance feedback and annual review processes for direct reports
• Support the recruitment, selection, staffing, and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit
• Be a clear and consistent communicator with the team and leadership
• Heavily experienced and responsible for advanced participation in leading and setting selling strategy for respective team and channel partners
• Increase in people management responsibilities to successfully deliver against a larger project portfolio
• Increased complexity of business or uniqueness of skillset shown through industry solutions, trends, technical skillset, or roadmaps
• Contribution to overall company business strategy amongst leadership team to scale
• Responsible for escalations amongst internal project teams and external clients, including the expectation of leading technical, corporate, and all audiences in between

Required Skills, Education and Experience

• 8-10+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce
• 5+ years of domain experience delivering digital transformation solutions directly within the Technology, Media & Telecom (TMT) verticals
• Hands on familiarity with TMT-relevant platforms and architectures (e.g. Salesforce Revenue Cloud / CPQ & Billing, Communications Cloud, Media Cloud, contact center technologies)
• 4+ years of experience leading groups of 20+ individuals distributed nationally
• 8-10+ years of experience delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approaches and considerations for different sizes and scales of projects and clients across Salesforce clouds
• Participated in Sales and Business Development Efforts
• CertifiedontheSalesforce.comPlatformorequivalentAssociatedAccreditation
• Excellent communicator who can easily understand business requirements and think on their feet
• 2+ years of channel management experience
• Entrepreneurial Self Starter, who is good at setting expectations and managing timelines and deliverables
• Must have full-time permanent US work authorization

Additional Requirements

• Travel to client sites, as needed

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.