IT Service Management (ITSM) and ServiceNow Delivery Specialist

Role Overview The IT Service Management (ITSM) Service Delivery Specialist drives excellence in ITSM processes and solutions, ensuring seamless service delivery, integration, and continuous improvement across the organization. What You Will Do Design, enhance, and maintain ServiceNow modules, collaborate with stakeholders, lead Workday–ServiceNow integration, and provide training and support for ServiceNow functionalities and ITSM processes. Why It Might Be a Fit The role requires expertise in ITSM, ServiceNow, and IT operations, with a strong understanding of data governance and compliance requirements, and experience with Agile methodologies and project management practices. Requirements Bachelor’s degree in computer science, management information systems, engineering, or related field Minimum 7-8 years of experience in ITSM, ServiceNow, and IT operations roles Experience designing and successfully implementing a ServiceNow Request Management and Employee Center Experience successfully implementing a ServiceNow-Workday integration and other enterprise system integrations Expertise in Request Management, Service Catalog, CMDB, Event Management, SLA Management, Known Error Experience in Database, Knowledge Management, Asset Management, Software Asset Management Experience in requirement gathering, workflow design, and process optimization Experience preparing and conducting ITSM process training and ServiceNow demos Excellent analytical, problem-solving, and communication skills ServiceNow certification (CSA, CIS, SAM PRO, HRSD) ITIL V4 certification Benefits Competitive benefits package Generous medical, dental, and vision plans 401K retirement plans and company match Bonus potential Paid Time Off Paid holidays throughout the calendar year #J-18808-Ljbffr ICW Group