Lead The Pack

Job Description

Job Description

Team Lead – Pet Care & Operations

Location: Webster, NY

Reports to: Resort Manager

Ruff Day Resort is looking for a high-energy, detail-oriented Team Lead to join our leadership team. The Team Lead is responsible for supervising daily operations on the floor, ensuring that our "safety-first" protocols are strictly followed, and mentoring our pet care technicians. You will be the "go-to" person for the staff, maintaining a positive environment while ensuring every dog in our care receives the highest quality of attention and structured engagement.

1. Shift Supervision & Staff Mentoring

• Act as the primary point of contact for the staff during shifts, providing clear direction and support.

• Train and onboard new team members on facility protocols, including proper handling techniques and safety standards.

• Model a positive, professional attitude to keep team morale high and operations running smoothly.

2. Quality of Care & Safety

• Oversee daily care routines, including feeding, medication administration, and kennel sanitization.

• Ensure all safety standards are met, particularly regarding crate safety and off-leash group play.

• Monitor dog behavior closely, stepping in to manage group dynamics and ensuring all staff are using consistent communication markers with the dogs.

3. Operational Excellence

• Assist the Manager with daily task lists, ensuring the facility remains clean, organized, and hazard-free.

• Perform "quality checks" throughout the day to ensure all pets are comfortable, clean, and happy.

• Help coordinate special events, such as themed daycare parties or enrichment activities.

4. Client Communication

• Assist with check-ins and check-outs, providing detailed and professional updates to pet parents about their dog’s day.

• Handle minor customer concerns on the floor with patience and professionalism.

• Experience: At least 1–2 years of experience in a professional pet care setting (daycare, boarding, or veterinary).

• Leadership Skills: Previous experience leading a team or acting as a senior staff member is preferred.

• Technical Knowledge: Strong understanding of dog body language and safe handling techniques.

• Professionalism: Ability to stay calm and lead by example in a fast-paced, high-activity environment.

• Availability: Must be able to work a flexible schedule, including weekends, holidays, and evenings.

• Competitive Pay & Benefits: Includes health care options, retirement savings, and paid time off for full-time employees.

• Professional Growth: We invest in our leaders through ongoing professional development and training.

• Culture: A supportive, safety-oriented environment that values work-life balance and a shared love for animals.

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