AI Agent Engineer

AI Agent Engineer

NTT DATA Services currently seeks an AI Agent Engineer to join our team remotely.

What You'll Do

• Design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact center and digital CX environments.
• Partner closely with CX, product, and client stakeholders to translate business and customer requirements into robust AI agent solutions.
• Build AI agents from the ground up, including conversation flows, knowledge retrieval, API integrations, and backend/frontend components.
• Test and validate agent behavior across a wide range of real-world scenarios, including edge cases and failure modes.
• Contribute to best practices around agent architecture, prompt design, testing, deployment, and versioning.

What You'll Bring

• 3+ years of hands-on software engineering experience, building and shipping production-grade systems.
• Prior experience in senior-level engineering roles, with the ability to work independently across the full development lifecycle.
• Strong communication skills, including the ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Experience working in or with customer-facing products, ideally within contact centers, CX platforms, or enterprise SaaS.

Required Technical Skills

• Strong proficiency in React and TypeScript (intermediate to advanced).
• Experience building and integrating API-driven systems, including authentication, permissions, and data access.
• Solid understanding of Git and standard engineering workflows (branching, PRs, CI/CD).
• Comfortable working from the terminal and navigating modern developer tooling.
• Working knowledge of LLMs and prompt engineering fundamentals, including how to evaluate and iterate on model behavior.
• Ability to design, test, and deploy software using code-first workflows

AI Agent-Specific Experience

• Experience developing code-based conversational or autonomous AI agents.
• Familiarity with agent testing strategies, including simulations, scenario testing, and conversation evaluation.
• Understanding of how AI agents operate within customer support journeys, knowledge retrieval systems, and backend integrations.
• Exposure to contact center concepts such as intents, escalation paths, agent assist, deflection, and customer satisfaction metrics.
• Experience building or deploying conversational AI solutions using AI-Native or equivalent platforms.

How You'll Work

• Build agents programmatically using extensive coding workflows across development, testing, deployment, and version control.
• Collaborate with stakeholders to ensure agents meet functional, technical, and experiential requirements.
• Balance deep engineering execution with solution-oriented thinking, especially as platforms evolve toward more configurable and composable approaches.

NTT DATA Services provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is [80 - 85 W2 hourly range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.