Field Engineer 4

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 4

Location(s): North Syracuse, NY

• US Citizenship required due to work in federal/government facilities.

Position Overview:
Field Computer Technician responsible for laptop and desktop break-fix support across metro and surrounding areas. The role includes onsite hardware repairs, system replacements, and ticket management using a mobile device.

Key Responsibilities:

• Diagnose and repair laptops and desktops.
• Replace hardware components including:
  • Motherboards
  • Hard drives
  • Keyboards
  • LCD screens
• Perform whole-unit swaps and peripheral replacements.
• Update and close service tickets in real time.
• Travel locally between customer locations.

Requirements:

• 1+ year of hands-on laptop/desktop break-fix experience.
• Experience diagnosing Dell laptops and PCs preferred.
• A+ Certification required (can be completed within 90 days if not already certified).
• Must own a reliable vehicle and maintain car insurance.
• Ability to travel extensively (250-350 miles weekly).
• Basic Microsoft application knowledge.
• Comfortable with administrative reporting via mobile device.
• Must pass background and drug screening.
• Dell certifications required before start date (provided free).

Additional Details:

• Mileage reimbursement provided during work hours only.
• Vaccine not required.
• Overtime and extended shifts may occasionally be required.
• Business casual dress code mandatory.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.