Field Engineer 4
Ampcus
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Field Engineer 4 Location(s): North Syracuse, NY Work Authorization:- US Citizenship required due to work in federal/government facilities.
Field Computer Technician responsible for laptop and desktop break-fix support across metro and surrounding areas. The role includes onsite hardware repairs, system replacements, and ticket management using a mobile device. Key Responsibilities:
- Diagnose and repair laptops and desktops.
- Replace hardware components including:
- Motherboards
- Hard drives
- Keyboards
- LCD screens
- Perform whole-unit swaps and peripheral replacements.
- Update and close service tickets in real time.
- Travel locally between customer locations.
- 1+ year of hands-on laptop/desktop break-fix experience.
- Experience diagnosing Dell laptops and PCs preferred.
- A+ Certification required (can be completed within 90 days if not already certified).
- Must own a reliable vehicle and maintain car insurance.
- Ability to travel extensively (250-350 miles weekly).
- Basic Microsoft application knowledge.
- Comfortable with administrative reporting via mobile device.
- Must pass background and drug screening.
- Dell certifications required before start date (provided free).
- Mileage reimbursement provided during work hours only.
- Vaccine not required.
- Overtime and extended shifts may occasionally be required.
- Business casual dress code mandatory.
Vacancy posted 3 days ago
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