Front Desk Attendant

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

Job Summary

This position is responsible for providing safe and responsible support to residents of Downtown View, a 47-unit PPL development, operating in partnership with Youth Link. Downtown View provides housing for youth, ages 18 – 24 years, who have a history of homelessness and often face other barriers to stability. This is a front desk style position with an emphasis on being an accessible and supportive presence to the residents, while also maintaining the safety and security of the community and the building.

This position provides coverage and front desk duties between the hours of 8:00 PM and 8:00 AM Wednesday to Thursday, and Friday 11:59PM to Saturday 8:00Am. The ability to work awake overnights is a requirement of the position. Shifts will be between 12 and 8 hours and anticipate flexible scheduling. This is a benefit eligible position at 20+ regular hours per week.

Essential Duties and Responsibilities: The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.

• Set up and secure the after-hours desk as needed and appropriate
• Provide security monitoring of the building inside and out, with rounds several times per shift
• Provide corrective interactions around enforcement of House Rules and Lease terms
• Establish and maintain positive relationships with residents to include modeling of appropriate behavior around conflict resolution and social relationships among residents
• Monitor all guests entering and exiting the building, ensuring they sign-in/out with an ID, recording their destination, and keeping track of the length of visits/overnights
• Respond appropriately and/or provide assistance with emergency situations and crisis intervention including de-escalation and calling the appropriate authorities, if needed, contacting the appropriate staff or supervisor and interacting with police, fire, and medical personnel as needed
• Communicate issues and other pertinent details to property management staff in a timely fashion which may include updating the log book, completing incident reports, or direct communication via email or telephone
• Answer and route telephone calls and miscellaneous questions from employees, clients, vendors, and the public, and provide customer service.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• Provide information on assigned functions.
• Perform related administrative duties.
• Performs other duties as assigned or directed.

Additional Tasks and Responsibilities: While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other members.

Supervisory Responsibilities

Will not be responsible for supervision.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required but are not exhaustive.

• Self-starter with excellent verbal and written communication skills.
• Creative problem solving and willingness to take initiative
• Strong desire to serve people from diverse cultures, economic and social situations.
• Experience with youth strongly preferred
• Flexible and adaptable to changing needs, situations, and potentially changing duties
• Ability to work independently or as a team member.
• Ability to identify crisis situations and provide and support, including de-escalating potentially volatile situations with ability to understand when it’s appropriate to call local law enforcement.
• Ability to recognize chemical dependency and other problematic behaviors.
• Strong sense of personal and professional boundaries.

Minimum Technology Qualifications

Ability to use:

• Office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner
• MS Office and Outlook
• The Internet and electronic timecard system
• Computer Network (files, drives, and folders)
• And learn use of security camera and door system software

Education and/or Experience

• High School Diploma or GED required.
• Pursuit of BA/BS degree in related field preferred (additional experience may substitute for education).
• 1+ years of experience in Human Services/Social Work/Education or other closely related fields preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must occasionally lift and/or move up to 10-25 pounds.

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Hourly: $19.00 Hr., DOQ

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.