Office Manager
Beacon Behavioral Partners
Office Manager Beacon Outpatient Position Summary
- The Office Manager supports the daily operations, administrative coordination, and overall performance of Beacon's outpatient behavioral health program
- This role works closely with the Program Director to help ensure the office runs efficiently, team members are supported, patients receive a professional experience, and operational priorities are executed consistently
- The Office Manager provides day-to-day oversight of administrative workflows, front office functions, scheduling support, team coordination, patient communication, and office operations
- This position is ideal for someone who can balance hands-on administrative work with light operational leadership and problem-solving
- Support the Program Director with day-to-day outpatient program operations
- Oversee front office, administrative, scheduling, and patient-facing workflows
- Help ensure patients, families, providers, and visitors receive a professional and welcoming experience
- Coordinate patient scheduling, appointment confirmations, cancellations, and rescheduling processes
- Monitor daily office activity and help resolve administrative or operational issues as they arise
- Support intake, admissions, referral coordination, and new patient access workflows as needed
- Assist with patient check-in, check-out, documentation collection, and general office processes
- Maintain organized patient, office, and administrative records in accordance with company procedures
- Support communication between patients, families, clinical team members, providers, and leadership
- Help train, support, and provide day-to-day guidance to office or administrative team members
- Assist with hiring, onboarding, scheduling, and performance feedback for administrative team members as assigned
- Monitor office supplies, equipment, shared spaces, forms, and general office organization
- Support billing, authorizations, insurance documentation, or related administrative workflows as needed
- Help track office metrics, administrative tasks, productivity needs, and operational follow-up items
- Assist the Program Director with reports, spreadsheets, meeting preparation, and special projects
- Identify workflow gaps or office barriers and recommend practical solutions
- Support marketing, referral, and new patient growth efforts through timely communication and coordination
- Help implement operational initiatives, process improvements, and program priorities
- Ensure compliance with confidentiality, HIPAA, documentation, company policy, and regulatory expectations
- Escalate patient, staff, service, or operational concerns to the Program Director as appropriate
- Perform other duties as assigned
- 2-4 years of administrative, office management, healthcare operations, or front office leadership experience preferred
- Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
- Experience supporting day-to-day office operations, scheduling, patient communication, and administrative workflows
- Ability to provide guidance, support, and accountability to administrative or office team members
- Strong communication, organization, problem-solving, and follow-through skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable using computers, email, phone systems, scheduling tools, spreadsheets, and electronic records systems
- Ability to handle confidential information with professionalism and discretion
- Dependable, detail-oriented, service-minded, and team-focused
- High school diploma or equivalent required
- Associate's or bachelor's degree preferred
- Experience supporting an outpatient behavioral health or healthcare program
- Experience coordinating patient scheduling, intake, referrals, insurance documentation, or office workflows
- Experience supervising or leading administrative support staff
- Experience supporting operational reporting, process improvement, or program initiatives
- Experience working closely with clinical, administrative, marketing, and leadership teams
- Keeps the office organized, responsive, and operating smoothly
- Supports the Program Director by managing administrative details and follow-up
- Helps improve office consistency, patient experience, and team communication
- Provides reliable day-to-day support to staff, patients, and providers
- Identifies issues early and helps drive practical solutions
- Supports new patient access, referral coordination, and program growth
- Beacon Behavioral Health Partners is an equal opportunity employer
- We are committed to creating an inclusive environment for all employees and applicants
Vacancy posted 3 days ago
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