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FIFA Event Experience Associate

AMB Sports + Entertainment

AMBSE Event Experience Associate

The AMBSE Event Experience Associate will support the delivery of a world-class fan experience during FIFA World Cup matches at Mercedes-Benz Stadium. This role is responsible for maintaining a welcoming, safe, and efficient environment across all phases of the fan journey while monitoring operations, identifying opportunities for improvement, and supporting real-time adjustments.

Associates will serve as visible ambassadors of the stadium experience, ensuring every interaction reflects a high standard of hospitality and professionalism.

Key Responsibilities:

  • Deliver a world-class fan experience through proactive, friendly, and knowledgeable engagement at all guest touchpoints
  • Maintain a strong hospitality presence while supporting fan navigation, wayfinding, and overall comfort within the venue
  • Monitor fan flow and stadium conditions across key phases of the event (pre-event, ingress, interior circulation, and egress)
  • Identify and escalate operational issues that may impact guest experience, safety, or efficiency
  • Support pre-event readiness by ensuring fan-facing areas are clean, organized, and prepared for arrival
  • Reinforce clear communication and guidance for guests in high-volume areas
  • Interact professionally with guests, internal teams, and partners at all levels of the organization
  • Observe and document trends, recurring issues, and opportunities for continuous improvement

Qualifications:

  • Endorsement from partnering University contacts
  • Must be a college sophomore, junior, senior, or graduate student
  • Strong communication and interpersonal skills with a focus on hospitality
  • Ability to deliver exceptional guest service in a fast-paced, high-volume environment
  • Professional demeanor when engaging with guests, leadership, and cross-functional teams
  • Strong attention to detail and situational awareness
  • Ability to remain composed, proactive, and solutions-oriented under pressure
  • Team-oriented with flexibility to support multiple operational areas as needed

Schedule & Work Environment:

  • Event-based role, including nights, weekends, and holidays
  • Requires standing, walking, and working in a large, high-capacity stadium environment
  • May include both interior and exterior assignments even in inclement weather conditions

Position Impact:

AMBSE Event Experience Associates play a critical role in delivering a seamless and high-quality experience throughout the FIFA World Cup. By combining hospitality, operational awareness, and proactive support, this role ensures every fan interaction reflects the standards of Mercedes-Benz Stadium and the global expectations of FIFA.

Vacancy posted 4 days ago
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