FIFA Event Experience Associate
AMB Sports + Entertainment
AMBSE Event Experience Associate
The AMBSE Event Experience Associate will support the delivery of a world-class fan experience during FIFA World Cup matches at Mercedes-Benz Stadium. This role is responsible for maintaining a welcoming, safe, and efficient environment across all phases of the fan journey while monitoring operations, identifying opportunities for improvement, and supporting real-time adjustments.
Associates will serve as visible ambassadors of the stadium experience, ensuring every interaction reflects a high standard of hospitality and professionalism.
Key Responsibilities:
- Deliver a world-class fan experience through proactive, friendly, and knowledgeable engagement at all guest touchpoints
- Maintain a strong hospitality presence while supporting fan navigation, wayfinding, and overall comfort within the venue
- Monitor fan flow and stadium conditions across key phases of the event (pre-event, ingress, interior circulation, and egress)
- Identify and escalate operational issues that may impact guest experience, safety, or efficiency
- Support pre-event readiness by ensuring fan-facing areas are clean, organized, and prepared for arrival
- Reinforce clear communication and guidance for guests in high-volume areas
- Interact professionally with guests, internal teams, and partners at all levels of the organization
- Observe and document trends, recurring issues, and opportunities for continuous improvement
Qualifications:
- Endorsement from partnering University contacts
- Must be a college sophomore, junior, senior, or graduate student
- Strong communication and interpersonal skills with a focus on hospitality
- Ability to deliver exceptional guest service in a fast-paced, high-volume environment
- Professional demeanor when engaging with guests, leadership, and cross-functional teams
- Strong attention to detail and situational awareness
- Ability to remain composed, proactive, and solutions-oriented under pressure
- Team-oriented with flexibility to support multiple operational areas as needed
Schedule & Work Environment:
- Event-based role, including nights, weekends, and holidays
- Requires standing, walking, and working in a large, high-capacity stadium environment
- May include both interior and exterior assignments even in inclement weather conditions
Position Impact:
AMBSE Event Experience Associates play a critical role in delivering a seamless and high-quality experience throughout the FIFA World Cup. By combining hospitality, operational awareness, and proactive support, this role ensures every fan interaction reflects the standards of Mercedes-Benz Stadium and the global expectations of FIFA.
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