Service desk Analyst
Yochana
Technical Support Specialist
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues.
Eligibility, Knowledge, Skills & Experience
1–5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
3-4 yrs of university education post High school (B.Sc. or Diploma).
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
$35 - $38 per hour
...$38.00/hr Swoon is partnering with a leading company in the heavy equipment industry to find a skilled Technical Business Systems Analyst for their Cary, NC office. This hybrid position offers the flexibility of working three days per week in the office and is initially...SuggestedContract workWork at officeFlexible hours3 days per weekSwoon
Cary, NC4 days ago- ...Technical Business Analyst Location: Cary, NC (onsite presence required) Position Summary... ...forward in pursuit of shared goals. Service: We serve the changing needs of our... ...Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only...SuggestedWork at officeFlexible hours
Railinc
Cary, NC10 hours ago - ...IT Business Analyst needs 9 years of professional business analysis, application design, implementation, and support experience, or at least 9 years of experience as a super user, preferred. IT Business Analyst requires: Bachelors degree in a related field required. Masters...SuggestedWork experience placementOverseas
Global Channel Management
Cary, NC2 days ago - ...permanent or project management based resources. Title: Help Line Analyst 1 Location: Carey, NC Role Overview We are looking for Helpline... ...and connectivity issues. Follow established support workflows, service levels, and escalation procedures. Deliver clear, professional,...SuggestedPermanent employmentContract workLocal areaImmediate startMonday to FridayShift workDay shift
Red Oak Technologies
Cary, NC4 days ago - ...decision tables as applicable) and supporting Java components to enable configurable decisioning. Implement and enhance rule execution services, integrating with upstream consumers via REST APIs and orchestration‑driven flows. Configure and manage KieBase/KieContainer/...SuggestedLocal area
HCLTech
Morrisville, NC2 days ago - ...Service Desk Analyst II – Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer...Work at officeMonday to Friday
Duke University
Durham, NC18 hours ago - ...customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication...Work at office
IXL Learning
Morrisville, NC2 days ago - HARDY INDUSTRIES in Cary, North Carolina is seeking skilled I.T. technicians for a hands-on role that includes OS installations, structured cabling, and troubleshooting. This position requires reliable transportation, technical certifications, and the ability to work independently...Hourly payFlexible hours
Hardy Industries Inc
Cary, NC4 days ago - ...Description and Requirements Lenovo is seeking a Data Analyst to support the Internal Audit function, with a primary focus on enabling... ...dashboards; Power Automate/Power Apps workflows) to drive auditor self‑service and reduce manual effort. Use data analysis tools to automate...Permanent employment
Lenovo
Morrisville, NC18 hours ago - ...The IT Service Desk Support Analyst - Level 1 provide 1st Level Support and monitoring to IT systems and integration solutions. Our Team and What We'll Accomplish Together Report into the Support Team Leader. Salesforce experience a plus Work in a team with other experienced...Trial period
TELUS Agriculture & Consumer Goods
Raleigh, NC18 hours ago $70k - $85k
...Outlook/iOS configuration) Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions Support users during live issues by gathering diagnostics, screenshots, and logs User Provisioning & Access...Hourly payFor contractorsVeloxis Pharmaceuticals Inc
Cary, NC2 days ago- Job Title Must Have - Experience in Data Analysis, Data Profiling, Data Cleansing. Experience in Data Profiling tool Oracle EDQ Around 9 to 10 years' experience in SQL server database. Data Profiling, End to end understanding of Complex Data flows and Complete...
Omni Inclusive
Cary, NC4 days ago - ...experience for Epic's users. We work across multiple products and services to improve technology and craft transparent policies so our... ...our platforms. What You'll Do Epic Games is looking for a Data Analyst to join our growing Ecosystem Security team. In this role, you'...Temporary work
Epic Games
Cary, NC4 days ago - MRI/CT Applications Specialist - 3D Post Processing Location - Remote Summary The Siemens Healthineers Education and Workforce Solutions organization has overall responsibility for providing the onsite technical training for Siemens Interventional Imaging platform...Remote work
Siemens Healthineers
Cary, NC3 days ago - ...Data Analyst-Office Of Early Learning (OEL) Office of Early Learning (OEL) Crossroads II, Cary, NC Noncertified Grade 26... ...OEL. Provides weekly/monthly/yearly reports on OEL programs and services. Develops and maintains OEL Data Dashboard. Considerable knowledge...For contractorsWork experience placementWork at officeLocal areaRemote workMonday to FridayAfternoon shift
Wake County Public Schools
Cary, NC1 day ago - ...Role Overview Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Software Quality Analyst who is responsible for developing, implementing, and maintaining quality assurance (QA) methodologies to ensure compliance with established standards...
Computer World Services
Morrisville, NC18 hours ago - ...Role: Senior Data Analyst Location: Cary, NC - Fulltime Position Technical Skillset: Excellent knowledge in Cognos and other BI tool Ownership and Proactive approach Expert in Cognos Report Studio and Framework Manager Immense experience...Full timeWork experience placement
SARIAN Co
Cary, NC2 days ago - ...Business Intelligence Analyst - 1 Position Overview: As a Business Intelligence (BI) Consultant for e-Emphasys ERP, you will have... ...tools such as Power BI, Qlik, Tableau, etc. SQL Server Reporting Services (SSRS) experience is a plus # Strong analytical skills with attention...Contract work
VitalEdge Technologies
Cary, NC1 day ago - ...Data Analyst II The Data Analyst II works with industry data to identify and communicate insights that help internal and industry... ...business problems Essential Functions – Product Performance/Service Analysis (20%) : Analyze product usage and performance for...Flexible hours
Samprasoft
Cary, NC3 days ago - ...Technical Business Systems Analyst (Durham, NC) Looking for a talented Business Systems Analyst to join one of our top healthcare partners... ...will be joining the Data Partnership Team that focuses on IT Service Management, system compliance, and platform lifecycle...Contract work
CeDent
Durham, NC18 hours ago - ...US Citizens & Permanent Residents ONLY Job Title: Product Analyst III Job Location (Onsite, NO REMOTE): Cary, NC or Carrolton, TX Responsibilities... ..., analytical, and decision-making skills Solid Financial Services and mortgage industry experience strongly preferred Strong...Permanent employmentWork experience placementRemote work
TekLead
Cary, NC18 hours ago $41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in ServiceNow...Hourly payTemporary workWork at officeRemote workRelocation- ...significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
- ...Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various... .../Experience Required: 1+ years of experience as IT business analyst Understanding of risk management principles Strong analytical,...Work experience placementWorldwide
Arete Technologies Inc
Cary, NC18 hours ago - TELUS Agriculture & Consumer Goods is seeking an IT Service Desk Support Analyst to provide essential 1st Level IT support and monitoring to systems. This role involves managing tickets, supporting new applications, and building strong client relationships. The ideal candidate...
- ...US Citizens & Permanent Residents ONLY Job Title: Product Analyst II Job Location (Onsite, NO REMOTE): Cary, NC or Carrolton, TX Responsibilities The Product Analyst II is a critical partner to the Product Owner/Product Manager and Scrum Team, responsible for translating...Permanent employmentWork experience placementRemote work
TekLead
Cary, NC3 days ago - ...State of North Carolina - Health & Human Services (DHHS) is seeking a User Support Technician I to provide first-line NCFAST application and IT support across the NC FAST system and county offices. You will gather user information, apply documented solutions, and escalate...
State of North Carolina
Raleigh, NC2 days ago $61.6k - $69k
...software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides... ..., peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions...Temporary workWork at officeLocal areaImmediate startRemote workNight shiftAT&T
Cary, NC4 days ago$75.3k - $100k
...and urgency. Purpose: The Senior Business Analyst serves as a strategic finance partner to... ...healthcare software, or technology-enabled services environment. Master’s degree in... ...hazards—prolonged periods of sitting at a desk and working on a computer. 25-50% Travel...Full timeWork at officeClinisys
Morrisville, NC4 days ago- Regulatory Affairs Specialist Peregrine Team is seeking a Regulatory Affairs Specialist to support global regulatory submissions and ensure compliance across pharmaceutical products. This role will work closely with cross‑functional teams to support product approvals and...
United Phosphorus
Cary, NC2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service desk Analyst. Be the first to apply!
- customer service desk Morrisville, NC
- helpdesk team lead Morrisville, NC
- entry level help desk no experience Morrisville, NC
- help desk Morrisville, NC
- helpdesk technician ii Morrisville, NC
- help desk supervisor Morrisville, NC
- help desk support Morrisville, NC
- helpdesk specialist Morrisville, NC
- helpdesk Morrisville, NC
- helpdesk manager Morrisville, NC