Desktop Support Engineer

Desktop Support EngineerOur client, a Leading Retail industry, is looking to hire a Desktop Support Engineer in Fishkill, NY.Location: Fishkill, NY Duration: 6 Months Work Schedule: 5 Days Onsite Pay rate range- $25- $32.14/hr on w2Job SummaryWe are looking for a Desktop Support Engineer to provide technical support to employees in a fast-paced environment. The role will focus on resolving hardware, software, and application issues while delivering excellent customer service.Key ResponsibilitiesProvide onsite and remote technical support to employees.Troubleshoot and resolve desktop, laptop, hardware, software, and application issues.Diagnose technical problems and determine appropriate solutions.Escalate complex issues when required.Support employees through in-person and remote channels.Provide excellent customer service and maintain a positive user experience.Follow documented processes and procedures for troubleshooting and issue resolution.Manage multiple support requests while keeping stakeholders informed.Maintain consistent service quality and customer satisfaction.Work effectively with employees, business partners, and teams at all levels.Learn and apply technical knowledge to resolve issues efficiently.Meet required performance and service-level goals.Required SkillsDesktop and technical support experience.Strong troubleshooting and problem-solving skills.Good knowledge of hardware, software, and applications.Excellent interpersonal and customer service skills.Ability to multitask in a fast-paced environment.Strong communication skills.Ability to work 5 days onsite in Fishkill, NY.Ability to support users both onsite and remotely.Equal Employment OpportunityPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates