Clinic Support Specialist

Clinic Support Specialist

Join our interdisciplinary team as a Clinic Support Specialist and become the friendly face, proactive problem-solver, and logistical backbone at our thriving Pediatric Therapy clinic. In this role, you’ll welcome families, manage essential paperwork and authorizations, streamline communications, and support our clinicians—directly contributing to outstanding care, seamless operations, and a truly exceptional patient experience. If you are passionate about creating a warm, organized, and efficient environment where every family feels valued and our therapists can deliver their best work, we invite you to join our team and help us Reveal the Super in Every Child!

As a Clinic Support Specialist at MetroEHS Pediatric Therapy, you will:

• Create a Welcoming First Impression - You’ll greet families at the door, guide them to the waiting area, and ensure all intake paperwork and questionnaires are completed—setting the tone for a professional, caring experience.
• Support Therapist–Family Communication - When parents are delayed, you’ll stay with clients, keep them engaged, and proactively contact family members—helping maintain continuity of care and peace of mind.
• Streamline Information Flow - By processing, sorting, and routing mail, email, and faxes for Speech and OT staff, you ensure that critical referrals, reports, and updates reach the right people without delay.
• Optimize Schedules - You’ll coordinate client appointments, manage staff meetings, and sync therapists’ availability—maximizing productivity and minimizing downtime.
• Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR, you guide new families through every step—ensuring a smooth, compliant start to services.
• Enhance Therapy Preparation - You’ll prepare materials, tidy therapy rooms, and support clients and parents as directed—enabling therapists to focus fully on effective intervention.
• Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations, you keep treatment plans active and minimize payment interruptions.
• Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care.
• Execute Essential Administrative Tasks - Through filing, data entry, record updates, competitive research, and other duties, you keep our operations running smoothly and our data accurate.
• Contribute to Team Success - You’ll take on additional projects as assigned by the Regional Operations Manager, Clinic Director, or Clinical staff—bringing flexibility and initiative to every aspect of clinic life.

Qualifications:

• Associate’s Degree required
• 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
• Outstanding organizational skills
• Ability to work with children, parents and/or people with disabilities
• Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
• Excellent communication and interpersonal skills
• Committed to providing exceptional customer service
• Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
• CPR certification required
• Proficiency in Microsoft Office 365 required

Physical & Environmental Requirements:

• Prolonged Sitting and Desk Work: Remaining seated for extended periods (up to 6+ hours per day) while performing computer-based tasks, filing, scheduling, and data entry.
• Frequent Computer Use & Fine Motor Skills: Continuous use of keyboards, mice, and other office equipment; tasks require precise finger dexterity for typing, filing, and handling small office supplies.
• Visual Acuity Requirements: Ability to read printed materials and computer screens for data entry, document review, and patient records.
• Telephone & Verbal Communication: Constant phone interaction; clear speech and active listening are essential for scheduling appointments, addressing inquiries, and coordinating with clinical staff.
• Light to Moderate Lifting: Lifting and carrying office supplies, paper reams (up to 20 lbs), patient folders, small equipment, or mail bins; occasional need to move office furniture or equipment.
• Mobility within Facility: Walking between offices, therapy rooms, and other areas; negotiating stairs or uneven flooring; ability to navigate a busy, sometimes crowded reception area.
• Stressful or Fast-Paced Environment: Managing multiple administrative tasks and patient needs concurrently; ability to prioritize under pressure and maintain composure during peak periods.
• Shared Workspace & Open Office Setting: Working in cubicles or open-plan areas, which may include background noise from phones, printers, or conversations.
• Exposure to Common Office Hazards: Potential for paper cuts, minor repetitive strain injuries (e.g., carpal tunnel), and ergonomic risks—requires adherence to proper workstation setup and occasional use of ergonomic aids.
• Compliance with Infection Control Practices: Regular hand hygiene, occasional use of gloves or masks when handling patient documents or escorting patients, and adherence to office sanitization protocols.
• When interacting and assisting with clients:
• Active & Engaged Work – Kneeling, bending and playing at ground level.
• Hands-On Support – Lifting up to 50+ lbs may be required.
• Quick Reflexes – Ability to respond to behaviors such as elopement (running away) or aggressive actions.
• Loud or Noisy Environments – Working with active children in dynamic settings.
• Potential Exposure to Bodily Fluids – Assisting with hygiene or accidental incidents.

Location: Bloomfield Hills

Status: Full-time

Schedule: Monday-Friday, 9am-5pm

Compensation: $18-$22/hour commensurate with experience and qualifications

Full-Time Benefits:

• 401(k) with 4% match (fully vested after 90 days)
• Medical, dental, and vision benefits
• 100% employer-paid group life and long-term disability insurance
• 3 weeks PTO (120 hours) in your first year
• 11 paid holidays annually
• Employee Assistance Program (EAP)
• 529 college savings plan

Additional Perks for Clinicians:

• Annual conference budget and Free CEUs (no PTO required to attend!)
• Opportunities to supervise Clinical Fellows and grad students
• Opportunities to present at state and national conferences
• Opportunities to participate in research activities
• Pathways for career advancement – Clinic Director, Therapy Manager, and more
• Supportive team culture with mentorship and collaboration

Join Our Team!

If you're ready to make a lasting impact in the lives of children and their families while working with an incredible team of professionals, we want to hear from you! Apply today and become part of the MetroEHS Pediatric Therapy family, where we Reveal the Super in Every Child!

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.