Associate Business Systems Analyst - E-File Operations

Position Title Efile Operations Analyst Location Kennesaw, GA (Hybrid) Reports To Director of Software Development Position Summary The Efile Operations Analyst ensures the accuracy, timeliness, and reliability of electronic filing (efile) operations across internal systems and external vendor platforms. This role involves evaluating stakeholder data requests, composing and tuning operational queries, monitoring system health, and collaborating with internal teams and external agencies to resolve issues and improve processes. Training & Schedule Training: Approximately 2 weeks on-site. Post‑training schedule: On‑site: Tuesday & Wednesday; Remote: Monday, Thursday & Friday. Key Responsibilities Evaluate and clarify stakeholder data requests Propose database queries, jobs, distribution methods, and data visualizations Compose, tune, run, and schedule queries to monitor efile statuses, bank enrollments, taxpayer bank applications, and related systems Proactively identify delays or errors in internal and external vendor systems Communicate with banks, IRS, and state tax agencies to request data and resolve outstanding issues Collaborate with internal teams to test and validate operational reporting changes Recommend system enhancements to reduce monitoring overhead and exceptions Required Skills & Qualifications Proficiency in Oracle and MS SQL Server query syntax Superior communication skills for cross‑functional collaboration Strong documentation skills to convert tribal knowledge into clear, actionable processes Additional Requirements Willingness to work nights and weekends occasionally Ability to complete approximately 2 weeks of on‑site training in Kennesaw, GA Commitment to hybrid work schedule post‑training Preferred Qualifications Experience in operational monitoring within financial or tax‑related systems Familiarity with support of SaaS operational environments Familiarity with scripting or programming languages (PowerShell, DAX, PowerQuery/M, R, .Net, Python, etc) Familiarity with data visualization tools and reporting platforms Competencies Analytical Thinking Problem Solving Collaboration & Communication Process Orientation Compensation $57,100.00 - $97,500.00 USD Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. #J-18808-Ljbffr Wolters Kluwer