Housekeeping Runner - PM

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Terra Luna Resort

Join the team, where you'll guide guests through new worlds of discovery in a universe of thrills and adventure.

What We're Looking For :

We are seeking a friendly and detail-oriented Housekeeping Runner to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

• Respond promptly and handle housekeeping needs and guest requests personally and/or refer as appropriate.

• Operate a Smartphone device to access assignments and submit, respond, follow and close work orders and guest requests assigned. Ensure Smartphone device and communications equipment works properly and follows proper etiquette when communicating over the radio.

• Provide complimentary toiletries to guests, such as toothpaste, toothbrush, shampoo. Deliver rollaways, cribs, linens and other items requested by guests and remove runner items from hallways.

• Perform all duties in a timely and efficient manner.

• Maintain inventories supplies, obtains supplies necessary to support forecasted level of business, maintain closets stock, clean and organize.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Experience Includes:

• Previous experience in hospitality or relevant industry preferred.
• Familiarity with HOTSOS preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment. Position requires the ability to communicate effectively in English with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.