Stock Associate

Job Description

Job Summary

The CSA/Stock Associate delivers exceptional customer service by providing friendly, efficient support in a fast-paced airport retail environment. This role assists customers, processes transactions, replenishes merchandise, maintains store presentation, and supports daily operations, including opening and closing procedures. CSAs help achieve sales goals, uphold operational standards, and create a positive shopping experience for travelers. Additional responsibilities may vary based on the store concept and merchandise assortment.

Core Responsibilities

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• Delivers friendly, efficient, and professional customer service throughout the shopping experience.
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• Maintains knowledge of merchandise, promotions, pricing, product locations, and store services to assist customers, recommend appropriate products, and maximize sales through suggestive selling and upselling.
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• Processes transactions accurately while following company policies and operational procedures.
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• Conducts merchandise receiving, merchandising, stocking, replenishment, inventory activities, markdowns, and maintaining organized, customer-ready displays.
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• Maintains the cleanliness and upkeep of the store by ensuring an organized, safe, and customer-ready environment.
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• Perform opening/closing duties, including securing cash registers and store security.
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• Communicates customer feedback, inventory needs, and operational concerns to management.
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• If identified as a keyholder, additional responsibilities will be assigned.
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• Performs other duties as assigned.
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Stock Specific Responsibilities

The following responsibilities may vary based on store concept, merchandise assortment, operational or business needs.

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• Process incoming shipments by receiving, unpacking, sorting, verifying, and organizing merchandise in accordance with company procedures and location-specific operational needs.
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• Execute timely replenishment of sales floor merchandise by stocking product, rotating inventory, maintaining backstock organization, and ensuring shelves, displays, and fixtures remain full, accurate, and customer-ready.
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• Support inventory processing and accuracy by completing counts, identifying discrepancies, reviewing product labels and pricing, reporting variances, and following established procedures to maintain accurate stock levels.
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Job Requirements

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• Strong customer service, interpersonal, and written and verbal English communication skills.
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• Ability to work effectively in a fast-paced airport retail environment while managing multiple priorities.
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• Basic math skills and accuracy when processing transactions.
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• Ability to work independently and collaboratively as part of a team.
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• Ability to work assigned shifts, which may include early mornings, evenings, weekends, and holidays, consistent with operational needs.
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• Ability to perform physical retail activities, including standing, walking, bending, reaching, handling merchandise, and lifting to 50 pounds.
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• Ability to accurately review product pricing, and transaction information and communicate effectively with customers and coworkers.
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• Must meet and maintain all job-related credentialing, screening, certification and security requirements applicable to the assigned location.
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• Ability to follow Company policies, cash-handling procedures, safety requirements, and airport security protocols.
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• Must be able to perform the essential functions of the position, with or without reasonable accommodation.
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Preferred Qualifications

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• High school diploma or equivalent.
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• Previous retail, customer service, hospitality, or related experience in a fast-paced, high-volume environment.
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Additional Location and Role-Specific Requirements

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• Successfully complete and maintain applicable food safety (Servsafe), food-handler, alcohol-awareness (TAM), or similar certifications.
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• Successfully complete required concept-specific, brand-specific, operational, or safety training.
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• Additional security clearances, satisfactory criminal background checks and drug testing, and the ability to obtain and maintain required airport security credentials may be required.
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