Control Room Operator

Control Room OperatorJSM Airport Services, LLC is seeking a highly motivated Control Room Operator at Nashville International Airport (BNA). This is a career-track opportunity, and we are looking for individuals ready to commit to a long-term professional future with our company, with an expected commitment of at least 1 year. The Control Room Operator is a coordination support role that assists in maintaining the airport's Baggage Handling Systems (BHS).Compensation:Full TimeWeekly PayHourly Rate: Starting at $21.00 (Depending on Experience)Work Schedule:Must be able to work as scheduled (this is a 24-hour, seven-day-a-week operation). Holidays will be included if they fall on a scheduled workday. Shift assignments are based on the airport and company requirements.Benefits and Perks You'll Appreciate:Ongoing career development and training opportunitiesCollaborate with a team in a dynamic environmentComprehensive health benefitsWellness ProgramPaid Time OffPaid HolidaysEmployee Assistance ProgramRetirement Savings Plan with Company MatchEducation and Tuition Assistance ProgramEmployee DiscountsUniform/Footwear ProgramJob Responsibilities:Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriateCoordinate personnel and resources to ensure minimum service requirements are maintainedCoordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient mannerControl Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:JamsE-StopsFaultsSecurityEquipment malfunctionIncorrect operationIncorrect routing of baggagePower outagesControl Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to:Workstations based on Microsoft Windows operating systemsCustomized applications to monitor BHS operationsCustomized applications to monitor and identify baggage routingRadiosTelephone systemsReporting/Recording the schedule of eventsStartup proceduresImplement call tree notifications based on equipment failuresImplement fallback procedures in accordance with adopted practicesSafety and compliance training as requiredPerform other reasonable ancillary duties to support the operation and our customerQualifications:High School Graduate or General Educational Development (GED)Must be able to read, write, speak, and understand EnglishExperience with computer software applications (i.e., MS Office, ERP, etc.)Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issuesAbility to interact professionally with a diverse group of individuals, including executives, managers, and subject matter expertsExcellent organizational skills, with the ability to manage time effectively to meet deadlinesPossess the versatility, flexibility, and a willingness to work with constantly changing prioritiesAbility to work independently, as well as a member of various teamsPhysical Requirements:Ability to stand and/or walk for extended periods of timeAbility to sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl on a frequent basisAbility to lift up-to 50 poundsSpecific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusAdditional Requirements :The applicant must be able to successfully pass a drug screen (we promote/maintain a Drug Free Workplace), a valid driver's license check, a background check, and required federal fingerprinting, security threat assessment, as well as airport security badging, for continued employment.Affirmative Action, Diversity, Equity, Inclusion & Equal Employment Opportunity at JSM:At JSM, we recognize that Diversity, Equity, and Inclusion is Good for Business.Our goal is to attract good job candidates, retain our best employees, and create a more engaged and productive workforce. We want all our team members to feel safe, valued, respected, and involved in their roles at JSM. Together, we unite for diversity and inclusion.JSM is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status, and will not discriminate against anyone based on a disability. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.