Operations Internship

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email View email address on ziprecruiter.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are looking for a driven Operations Intern with a basic understanding of supply chain, logistics, and business operations principles who is ready for an immersive, real-world experience. Under the supervision of our staff, the Operations Intern can expect to track and analyze operational data, support inventory and order fulfillment workflows, coordinate with cross-functional teams and partners, document and improve processes, and assist the Operations staff with other day-to-day activities. If you are a motivated team player who can maintain efficiency and accuracy when multitasking, we encourage you to apply! This internship offers a year-long hybrid work schedule in Lehi, Utah. During the summer months the role is full-time, but will transition to part-time during the academic year.

What does a typical day look like for an Operations intern?

• Working side by side with the Operations Business Intelligence Analyst on reporting and analysis requests, and shadowing other members of the Operations department to see how their work connects to the data

• Pulling, cleaning, and validating operational data from multiple sources (spreadsheets, internal systems, and marketplace and fulfillment partner data), and maintaining accurate and complete operational records

• Building and refreshing weekly and monthly reports, dashboards, and spreadsheets that track key metrics such as inventory levels, order status, shipment timeliness, and fulfillment accuracy

• Monitoring inventory, orders, and shipments across marketplaces and fulfillment partners, spotting anomalies and trends in the data, and flagging issues to the right owners for follow-up

• Digging into ad hoc questions from Operations team members (for example, "why did on-time shipments dip last week?") and presenting what you find in a clear, concise summary

• Documenting reporting logic, data definitions, and processes so that others can understand and reuse your work, and identifying opportunities to automate manual tasks and improve efficiency and accuracy

• Owning a small project or analysis during your internship and sharing your findings and recommendations with the Operations team

• Taking on additional tasks or projects to learn more about ecommerce operations, business intelligence, and supply chain management

What will I need to thrive in this role?

• Currently pursuing a degree in Supply Chain Management, Operations Management, Business, Logistics, Industrial Engineering, Data Analytics, Information Systems, or a related field

• Possess an understanding of operations, supply chain, and business principles and a positive attitude

• Proficiency with Excel or Google Sheets, including comfort with formulas, pivot tables, and lookups, and an ease working with large data sets

• Familiarity with SQL or BI and data visualization tools is a plus; a strong interest in learning them is a must

• Natural curiosity and an analytical mindset: you ask "why" when numbers look off, and you check your work before you share it

• Strong attention to detail, with the ability to maintain accuracy when working with large volumes of data

• Demonstrate collaboration, trustworthiness, receptiveness to feedback, and eagerness to learn

• Demonstrate strong organization and communication skills, including the ability to explain data and findings clearly to non-technical teammates, manage multiple priorities, and meet deadlines

• Handle sensitive or confidential information with honesty and integrity

• Learn to work as part of the Operations team to compile and analyze data, track information, and support the company or client.

What does high performance look like?

• You follow through with all assignments in a timely manner

• You give 100% to all tasks and projects assigned to you

• You take full ownership of your projects and follow through to completion

• You spot issues early and bring forward solutions, not just problems

• Your data and reports are accurate, well documented, and trusted by the people who rely on them

• You go beyond the numbers: you tell the story behind the data and recommend a clear next step

• You proactively look for ways to automate or simplify recurring reports and manual work

• You ask thoughtful questions, seek out feedback, and apply it quickly

What is my potential for career growth?

• This role will provide opportunities for mentorship and networking. You will build hands-on experience in business intelligence, data analysis, and ecommerce operations that translates directly to careers in operations, analytics, and supply chain. Additionally, outstanding performance during the internship could potentially lead to a full-time position within the company.

What is the team like?

You will report directly to the Supply Chain Manager, who will serve as your manager and mentor, meeting with you regularly to set priorities, review your work, discuss your performance, and provide guidance. You will also collaborate closely with full-time Operations team members and leaders, whom you will partner with on the reports and analyses that help them run their day-to-day work. This data-driven and results-oriented team values collaboration, encouraging all members to contribute ideas and insights to implement actionable solutions effectively

Sounds great! What's the company culture?

- Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. 

- Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. 

- Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. 

- Team of Doers: Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. 

How can I stand out as an applicant?

- Be prepared to talk about professional accomplishments with specific data to quantify examples 

- Be ready to talk about how you can add value and be the best addition to the team 

- Focus on mentioning how you would be partner obsessed at Pattern 

- Be prepared to talk about any side projects related to data and analytics 

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.