Customer Service Representative

Customer Service Representative

Our client, a leading global manufacturing firm, is seeking an experienced Customer Service Representative for a fantastic opportunity to join their team for a full-time, direct hire opportunity in Charlotte, NC. Act as a prime interface between the company and customers, regional sales personnel, distributors. Work in coordination with both Regional and Key Account sales personnel to provide customers with commercial support for the objective of securing orders and servicing accounts. Perform job duties according to the GEO process.

Main tasks, duties and authorization limits:

• Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
• Recommend appropriate products for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications.
• Resolve customer technical and specification issues.
• Review product cost, delivery and technical inputs in preparation of quotes for customers.
• Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
• Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
• Coordinate with the Logistics Department to expedite deliveries and inquiries.
• Provide input to central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
• Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
• Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
• Adhere to all regulations and guidelines contained in the Global Management System.

Education:

• Associates Degree in Business or related discipline, preferred.

Experience:

• Two years sales or customer service experience.

Skills:

• Fluency in Microsoft Office Suite or equivalent.
• Excellent phone skills and Email etiquette.
• Solid communications skills, both verbal and written and being able to follow up within deadlines.
• Bilingual preferred but not mandatory.
• SAP experience desired.

Personal Qualifications:

• Excellent organizational skills with attention to detail. Work well individually and with a team.
• Ability to multi-task.
• Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
• Great willingness to learn
• Can identify and clearly formulate needs