Claims Call Center Specialist

Claims Call Center Specialist

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping customers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring customers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, First Chicago Insurance Company offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do

• Serve as the first point of contact for insureds and claimants reporting new losses
• Gather and document accident and claim information accurately and efficiently
• Verify coverage and identify potential coverage concerns for referral to the appropriate claims team
• Guide customers through the claims process and answer claim-related questions
• Refer customers for estimates when coverage applies
• Assist claims adjusters by providing timely information and support to customers
• Develop a working knowledge of insurance policies and claims procedures
• Maintain productivity and service standards while handling incoming call volume
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
• Participate in special projects and initiatives as assigned

What It's Like to Work in This Role

No two days are exactly alike. You'll interact with customers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Qualifications

Required

• Prior customer service experience
• Strong verbal communication and phone skills
• Excellent organizational and interpersonal skills
• Data entry and typing proficiency (minimum 30 WPM)
• Basic PC and computer navigation skills
• Ability to multitask and work effectively in a fast-paced environment

Preferred

• Associate's or Bachelor's degree
• Prior insurance, claims, call center, or financial services experience
• Bilingual skills are a plus

Why Join First Chicago Insurance Company?

At First Chicago Insurance Company, we are committed to investing in our employees through training, development, and advancement opportunities. We offer a comprehensive benefits package for full-time employees, including:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $16/hr-$22/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

First Chicago Insurance Company