Night Auditor

Hotel Guest Services Representative

Under the direction of the Player Services Supervisor, the incumbent is responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the hotel.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures;

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees;

• Register arriving guests by completing appropriate paperwork and obtaining proper payment information;

• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigates and resolves general billing discrepancies;

• Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;

• Print and processes routine reports and may assist in the training of new departmental employees;

• Run proper reports and ensures the accuracy of all room rates, guest accounts, and transactions are complete and balanced;

• Correct errors, adjustments, postings to ensure that all hotel revenue balances. Balancing out each cashiers paperwork to ensure that all cashier accounts balance with the house account;

• Ensure that all manual postings are posted to the correct revenue centers for balancing;

• Post Room charges with applicable taxes and Roll date to the next casino date;

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;

• Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;

• Perform other duties as assigned.

Preferred Education: High School or better.

Preferred Licenses & Certifications: Gaming Permit/License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.