Sr. Manager, Receivables Management

locationsIllinois, USAVirtual Office (North Carolina)Virtual Office (Texas)time typeFull timeposted onPosted Yesterdayjob requisition idJR111007Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Drive the financial performance and risk posture of Genesys’ North America strategic accounts by owning the end-to-end receivables management strategy. This role directly influences cash flow, customer experience, and enterprise financial health by shaping how complex, high value accounts are managed and optimized. Partnering closely with senior leaders across Finance, Sales, and Customer Operations, you will balance commercial relationships with disciplined financial execution to accelerate collections performance and reduce risk exposure. At Genesys, you will help organizations deliver better customer experiences while contributing to a culture that values empathy, innovation, and measurable impact. This role offers strong visibility into enterprise financial strategy and the opportunity to influence global process standardization and scalability.Key Responsibilities:Own end to end collections strategy for North America strategic accounts, driving improved cash flow performance and reducing days sales outstandingDesign and implement data driven collection strategies that increase recovery rates while preserving long term customer relationshipsInfluence cross functional stakeholders to align on risk mitigation, payment strategies, and customer engagement approachesDeliver accurate and actionable cash forecasts that inform executive level financial planning and decision makingIdentify and mitigate financial risk exposure across large scale customer portfolios, improving past due metrics and overall receivables healthLead operational execution by establishing performance targets, tracking outcomes, and driving accountability across the teamOptimize collections processes and systems to reduce complexity, improve scalability, and enhance operational efficiencyProvide strategic insights and recommendations that shape receivables management practices and broader financial operationsPartner with global teams to ensure alignment on policies, tools, and performance standards across regionsDevelop and coach a high performing team, strengthening capability, ownership, and accountability across all levelsRequired Qualifications:8+ years of experience in receivables management, collections, or finance operations within a complex enterprise environmentDemonstrated leadership experience managing teams and driving performance outcomesStrong understanding of credit risk management, cash forecasting, and financial operations best practicesProven ability to influence cross functional stakeholders at multiple levels of an organizationExperience working with large strategic accounts in a B2B environmentStrong analytical skills with the ability to translate financial data into actionable insightsExcellent communication and presentation skills with executive level exposureExperience with financial systems and process optimization initiativesPreferred Qualifications:Experience within a SaaS or technology driven organizationBackground in global finance operations or working across multiple regionsFamiliarity with automation tools, analytics platforms, or process improvement methodologiesBachelor’s degree in Finance, Accounting, Business, or a related field#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$101,100.00 - $177,900.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on click.appcast.io can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr Genesys-