Service Advisor - Est earnings with commission $45-70k

Essential Job Functions and Duties: Build and maintainthe service scheduler daily with customer pay and warranty work. Actively manage the call strategy to engage existing customers with the emphasis centered on operational maintenance. Collaborate with SM the shopworkflow in accordance with pre-post productionwork. Communicate the hours/appointments necessary to fill the scheduler inSalesforcedaily. Pre-print and dispatch all work assigned in the service scheduler for next-day carryovers and inbound work. Greet clients upon arrival and follow the established customer reception process. Review complete client file to ensure that all data is current and accurate. Including but not limited to: Clients correct address Clients current email address Clients current phone number(s) Best contact number Verify, Vehicle Identification number Verify, mileage in (do not use previous mileage) Write-up the repair orderdocumenting the 3 C’s properly with mileage in. Clearly communicate and document theclientsconcern. Set the time expectations for client. Set the time expectations for technician. Review the completed MPI with any additional recommended services. Build estimate with all recommendations including parts, sublets and expected completion timeline. Present recommended services to the client in a “menu” platform using every recommendation, every time and without prejudiceand obtain customer approval. Receive all sublet and inventory parts in accordancetocurrent procedures. Properly tag for inventory bins. Communicate all transportation requests for consumer and commercial clients with theServiceManager in advance, wherever possible. Road test and perform quality checks where applicable. Complete established active delivery process covering the 3 W’s. What we did? Why we did it? When we want to see you again? Collect any pre-payments for any SOP (special order parts) prior to placing the order. Submit all warranty requests according to vendor required timelines and complete with diagnosis, parts and request approval for all time associated with warranty repair. Ensure all hours are posted properly prior to closing out repair order. Review the posted times (electronic repair orders), or input any time associated with the job line (if not on ERO) prior to closing the job line. Record serial numbers in the file and retrieve any warranty cards that need completed as theclient’s equipmentare being worked on. Weekly-Monthlyreconciliationof customerpay,and warranty work-in-progressneeds to be performed by the deadline after the month end invoicing is completed. Responsibility to aging repair orders and any outstanding receivables. Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations. Comply withMW’sCore Values at all times(LOVE IT). Complete other duties as assigned. Position Qualifications and Entrance Requirements: High school diploma or GED required. 2-3 Years’ experience in automotive repair management. Excellent customer service skills and experience is required. Solid verbal, written, and interpersonal communication skills are required. Experience working independently with minimal supervision is required. Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening. Physical Demands/Work Environment: Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.) Must be able tolift upto 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds. Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed. #J-18808-Ljbffr Mobility Works