Staff Representative - HR ESC (Hybrid)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Minimum qualifications: 1+ years of experience in Employee Relations, Accommodations, Leave of Absence and/or Case Management experience in the disability/worker’s compensation/FMLA counseling area Up to 10% travel as needed Experience in procedure development and process improvement to enhance service delivery efficiency Excellent communication skills, both written and verbal, to interact effectively with all levels of the business Thorough understanding of legal compliance requirements related to employment law and HR regulations Proactive thinking to anticipate issues and identify opportunities for service improvements Experience with absence management processes and systems Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Preferred Qualifications Airline/Aviation experience Operational experience Workday leave management experience Knowledge of FMLA and state leaves Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies of responsible AI use, data privacy, and security Qualifications About the job: The Staff Representative – HR ESC role applies extensive knowledge and experience in HR shared services to analyze and resolve ongoing operational challenges. This role implements procedures and approaches that enhance the efficiency of service center operations, technology, and transaction processes. The Staff Representative provides direction to the team as they handle employee inquiries, administer HR programs, and coordinate with HR information systems specialists. This role is responsible for ensuring team results align with established standards and procedures for HR service delivery. Core Accountabilities / Key Responsibilities Provide data and research from the field to ensure best practices are incorporated into policies and programs Independently provide timely and accurate communication of the long-term relational portions of existing policies or programs Focus on reporting and quality control of existing tools Investigate and report program violations Troubleshoot escalated issues and identify improvements The base pay range for this role is $61,465.00 to $80,110.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact View email address on click.appcast.io #J-18808-Ljbffr United Airlines