Customer Service Representative

Customer Experience AssociateAre you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment? Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution. This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.What We OfferAs a Culligan Customer Service Representative, you'll have the opportunity to watch both your career and earnings potential take off.Why Choose Culligan?Big company with a small-company feelHourly wage + lead feesCommission and Monthly bonus opportunitiesFull benefits package after the 1st of the month following 60 days of employmentOur Benefits Include:401(k) plans with company matchCompany-paid portion of Medical Insurance; Dental & Vision Insurance AvailableCompany-paid Life Insurance (optional buy-up available)Flexible Spending ProgramsEmployee discountsEmployee Assistance ProgramReferral programPaid Time OffProfessional development assistanceOpportunities for advancementOnboarding ProgramRequirementsWe Are Looking for Candidates Who:Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skillsAre comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collectionsCan accurately handle scheduling, billing, customer information, and other administrative tasksCommunicate clearly and professionally, both verbally and in writingAre comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plusAre organized, detail-oriented, and able to manage multiple tasks at onceAre dependable, self motivated, and able to work independently as well as part of a teamAre eager to learn, take direction, and continue developing their skills through trainingHave 1+ years of customer service experience in a fast paced environment, preferably in a call center or office settingDo not need a college degreeAbility to pass a background check and drug screening including marijuanaSchedule8-hour shiftMonday–Friday scheduleIn-person office settingPrimary Job Responsibilities (A Day in the Life)As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization.Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolutionListen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalismOwn customer issues through resolution, ensuring clear communication and timely follow upCoordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teamsBuild customer relationships through proactive follow up, collections, and service related outreachIdentify opportunities to recommend additional products and services that meet customer needsMaintain accurate customer records, account updates, and interaction notesCollaborate across departments to ensure a smooth and consistent customer experienceSupport billing, reporting, inventory, and other operational needs that keep the customer experience running smoothlyParticipate in ongoing training and development to strengthen your customer service skills and support long term career growthAbout UsU.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations. Culligan is a global leader in water quality solutions with:89 years of innovation and product excellenceThe Good Housekeeping SealConsumer Digest "Best Buy" ratingsThe iconic "Hey Culligan Man!" recognitionIndustry-leading training, service, and supportThis is your opportunity to work in a respected trade, represent a trusted brand, develop valuable hands on technical skills, and build a stable, high earning career in a growing industry. Your application goes directly to the local U.S. Water Culligan Group hiring team responsible for making the hiring decision. Compensation: $20.00 - $23.00 per hour