Restaurant Manager

Restaurant Manager

Mercy Me, part of Unordinary Hospitality Group, is a dynamic South American–inspired destination in the West End of Washington, DC — blending the elements of a restaurant, bar, and lounge into one captivating experience.

Our culinary and beverage inspiration draws from the rich traditions of South American cuisine, honoring time-tested techniques while exploring the ever-evolving cultural influences that have shaped the remarkable food and drink traditions across Latin America.

We are seeking a dynamic and experienced Restaurant Manager to join our award-winning hospitality team and lead the floor night after night.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k)
• Flexible Savings Account / Healthcare Savings Account / Dependent Care Savings Account
• Commuter Benefits
• Paid Sick and Vacation Days
• Dining Discounts
• Wellness Program
• Potential Bonuses

Duties & Essential Functions

• Promote the core values and culture of Mercy Me / Unordinary Hospitality — including, but not limited to, excellence in food and beverage, service, and hospitality.
• Lead the floor during service, ensuring a seamless, high-energy guest experience across the dining room, bar, and lounge.
• Support the General Manager and Assistant General Manager in the day-to-day execution of all steps of service, policies, and procedures.
• Train, schedule, and delegate work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists — in line with our standards for hospitality and excellence, in coordination with the FOH management team.
• Run pre-shift line-ups, communicating daily priorities, menu and beverage updates, VIP notes, and service focus.
• Oversee opening and closing procedures, ensuring the space is service-ready and properly closed each day.
• Monitor floor flow, table turns, and guest pacing to optimize both the guest experience and revenue.
• Provide and oversee service for VIP guests while on property.
• Build positive guest relationships and proactively address customer service needs.
• Take ownership of daily guest reviews; follow up internally and reach out directly to guests within a 48-hour window.
• Support ongoing service education and training initiatives across all departments.
• Appraise staff performance and provide in-the-moment feedback to improve productivity and service quality.
• Oversee the room environment — including, but not limited to, music, lighting, and temperature.
• Hold staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintain the physical facilities within the restaurant space.

What We're Looking For

• Previous restaurant management or supervisory experience preferred (1–2 years)
• Knowledge of POS (point-of-sale) systems
• Ability to lift heavy boxes
• Ability to walk, stand, and bend for extended periods across multiple floors
• Comfortable with occasional kneeling, bending, crouching, and climbing
• Availability to work weekends, nights, and holidays as the business dictates
• Fluent in written and spoken English

Compensation & Details

Compensation: Salary (based on experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program

Required Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Time Management

Training and Development

Attention to Detail