SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A leading technology solutions provider is seeking a Call Center Operations Manager in Annapolis, MD. The role involves overseeing call center operations, ensuring compliance with federal standards, and managing staff performance. Candidates should have a Bachelor's degree in a related field, at least 7 years of relevant experience, and strong leadership skills. A PMP or ITIL certification is preferred. The position offers a salary range of $111,400 to $150,000 based on experience and qualifications. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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