SLA-Driven Call Center Operations Manager
$111.4k - $150kASM Research, An Accenture Federal Services Company
A leading technology solutions provider is seeking a Call Center Operations Manager in Annapolis, MD. The role involves overseeing call center operations, ensuring compliance with federal standards, and managing staff performance. Candidates should have a Bachelor's degree in a related field, at least 7 years of relevant experience, and strong leadership skills. A PMP or ITIL certification is preferred. The position offers a salary range of $111,400 to $150,000 based on experience and qualifications. #J-18808-Ljbffr
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the SLA-Driven Call Center Operations Manager in Maryland vacancy
$55k - $60k
Atra: Center for Rabbinic Innovation is seeking a Program Coordinator to support their... ...involves logistics, communications, and data management for events and initiatives. You will... ...and unlimited vacation days in a mission-driven environment. #J-18808-Ljbffr Atra:...Suggested- ...located in Annapolis, Maryland, is looking for a hands-on Manager for their Vendor Retrieval Operations team. This role focuses on managing daily operations... ..., possess strong problem-solving skills, and be data-driven. You will work closely with teams to ensure efficiency...Suggested
- AstraZeneca in Gaithersburg, MD, seeks a senior leader to manage complex project execution and foster cross-functional collaboration... ...project oversight, and integration of digital solutions to enhance operations. A comprehensive benefits package includes competitive salary...Suggested
$98k - $146k
...high‑impact AI/automation opportunities. Manage and develop ICs; set clear expectations and... ...-to-delivery ownership; KPI management; SLA/quality discipline. Cross-Functional Influence... .... Insights & Optimization: Data-driven workflow improvements; AI/automation implementation...Suggested$103k - $134k
...easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and innovative team. This individual will be responsible for overseeing cross-functional...SuggestedXometry
Silver Spring, MD4 days ago- ...The Network Operations Manager provides operational and technical leadership for enterprise network... ...of ITIL‑based service management and SLA‑driven operations. Proven ability to lead cross... ...: May require participation in on‑call or surge support activities to support...Contract workRemote work
Via Logic LLC
Silver Spring, MD4 days ago $16 - $22.2 per hour
Michaels INC is seeking a leader for their Towson, MD location to oversee operational processes that drive sales and customer satisfaction. Responsibilities include supporting inventory management, managing a team to ensure adherence to company policies, and delivering...Hourly pay- ...networks and a commitment to operational excellence, we deliver infrastructure... ...analytics, AI/ML, and data-driven decision-making at scale.... ...to provide, coordinate, and manage information technology and to... ...role, you will support a Call Center that receives and facilitates...For contractorsLocal area
- ...and peace of mind. As a Virtual Telesales Manager, you’ll have the opportunity to build a... ...stream of warm, pre-qualified leads — no cold calling, door knocking, or MLM involvement.... ...ready to succeed in a supportive, purpose-driven environment. Equal Opportunity Employer InsuraTec...Full timeRemote workWork from homeFlexible hours
$78.8k - $108.4k
...Supervisor will support the D2C Sales Center Manager in delivering the goals of... ...Manager to provide the D2C call center sales staff and case... ...and growth of call center operations and headcount in alignment with... ...Positive Attitude Highly Driven/Results Oriented Ability to...Contract workWork at officeRelocation package- ...the US Patient Support Operations Leadership Team and is... ...Affordability including strategy, management, legal and compliance... ...Level Agreements (SLA), and superior customer... ...company role Contact center operations experience... ...new challenges. We’re driven to make the right choices...Hourly payFull timeContract workTemporary workWork at office3 days per week
$92.3k - $166.85k
..., Inc is seeking an experienced and highly motivated Contracts Manager to join our growing Intelligence Sector team in the Washington... ...dynamic portfolio. We are looking for a proactive, results-driven professional who thrives in a fast-paced environment, can work...Contract workWork at officeLocal areaImmediate startLeidos
Glenn Dale, MD13 hours ago- Urban Air Adventure Parks in Laurel, Maryland is searching for a highly-motivated Manager to support our mission of activating awesome. This position entails overseeing operations, leading a team, and ensuring exceptional customer service to boost business performance....
$148.37k - $185.46k
AstraZeneca GmbH is seeking a Director of Business Planning & Operations, responsible for driving operational efficiency and strategic planning across the organization. This senior role will work closely with leadership to enhance decision-making using AI and automation...$161.1k - $233.55k
...growth over the past several years, driven by digital transformation and... ...business scales, our technology operating model must also evolve — from traditional SLA‑based service delivery to an experience... ...RUN operating model and ensures managed service partners, internal teams,...Remote workRelocation packageShift work- ...Under the direction of the Director of Call Center Operations, the Sr. Manager, Contact Center Operations will play... ...weekly performance reviews, SLA discussions, and strategic operational... ...Adherence, FCR, QA) cold. Can build a data‑driven narrative for client conversations....Remote jobFlexible hours
$109.28k - $182.13k
...Overview We are currently seeking a Network Operations Center Manager to join our team in Annapolis,... ...clients stay ahead of the competition are driven by the quality, integrity, and... ...restoration efforts. Service Continuity and SLA Compliance - Facilitate uninterrupted...Permanent employmentContract workTemporary workWork experience placementWork at officeRemote workFlexible hoursNight shiftNTT DATA
Maryland4 days ago- ...Description Description: Department: Patient Experience / Operations Setting: Primary Care — In-Person & Virtual (Hybrid)... ...Full-Time Position Summary The Patient Engagement & Call Center Manager leads the daily operations of our patient-facing call center...Full time
CloseKnit
Rockville, MD27 days ago $105k - $120k
...State University is seeking an IT Project Manager responsible for overseeing the planning,... ...projects. The role involves managing AI-driven initiatives and coordinating with academic... ...contribute to the university's tech advancements. #J-18808-Ljbffr Morris Heights Health Center$114.07k - $192.8k
...Overview We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ – EGBN) is focused on being Flexible... ..., MD office four days per week. Responsibilities The BSA/AML Operations Manager is responsible for directing EagleBank's transaction monitoring...Work at officeRemote workFlexible hoursEagle Bancorp Inc
Bethesda, MD1 day ago$105.1k - $231.1k
## Senior Program Operations ManagerAberdeen Proving Ground, MD, USApply... ...directly to the Program Manager and serves as the PM’s operational... ...and innovation at the center of everything we do. As a valued... ...our customer’s missions and driven by a higher purpose - to ensure...Contract workWork experience placementFlexible hours$21.05 - $28.05 per hour
...with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical... ..., then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in...Full timeFlexible hoursNight shiftEarly shiftBurlington Coat Factory Whse. Corp.
College Park, MD1 day ago- ...We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services... .... Customer Engagement & Respondent Services Support CRM-driven customer engagement and respondent service initiatives. Monitor...Flexible hours
Ignite IT
Annapolis, MD9 days ago - ...Position Overview The Operations Manager – DDLC Support leads day-to-day delivery operations for... ...dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization... ...managing programs that include call center, telephony, cloud/IT infrastructure sustainment...Contract workFor contractorsFor subcontractorWork at officeWorldwide
ASM Research, An Accenture Federal Services Company
Maryland4 days ago - ...ON SHARK TANK (Yes, we got a deal with Mark Cuban.) Student Operations Manager This isn’t the internship where you fetch coffee or sit in meetings... ..., and own the outcome, this role is for you. We’re hiring driven college students to lead our 2026 moving and storage...Full timeSummer workInternshipImmediate startRemote work
Storage Scholars
Baltimore, MD13 hours ago $108k
...communities people are proud to call home. We believe exceptional... ...And more! About the role The Operations Director is the installation... ...both community and facility management to achieve the highest levels... ...budgets and forecasting. Results‑driven and detail‑oriented. Ability...Temporary workWork at officeLocal areaFlexible hoursBalfour Beatty Communities
Frederick, MD4 days ago$140k - $160k
...our customers by providing technicalexpertise, operational excellence, and flawless execution. Relentlessly driven by our dedication to service and performance, we... ...Aerospace is seeking a resourceful Sr. Operations Manager to be primary point of contact for all...Full timeContract workPart timeFor contractorsWork experience placementFor subcontractorWork at officeLocal areaRemote workOverseasMAG Aerospace
California, MD13 hours ago$135k - $160k
...OverviewDMI is hiring a Project Manager. This is a full-time... ...cybersecurity, network operations, and application... ...pipeline, incorporating data-driven insights, root cause... ...Management & SLA Accountability* Own end... ...managing cloud-based contact center platforms* Background in...Full timeFor subcontractorTryApplyNow
Annapolis, MD2 days ago- Frequentis USA in Columbia, Maryland is looking for a Facilities Manager to oversee operations and maintenance of office facilities. Responsibilities include managing relationships with property management, ensuring compliance with safety regulations, coordinating insurance...Work at office
- A leading research firm in College Park, MD is seeking a Research Project Manager to support a mission-driven research program. The role involves overseeing contract performance, managing stakeholder communications, and providing program status updates. The ideal candidate...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SLA-Driven Call Center Operations Manager. Be the first to apply!
Related searches
- senior manager creative operations Maryland
- operation manager Maryland
- director operations support Maryland
- operation supervisor Maryland
- operations manager hedge fund Maryland
- golf operations manager Maryland
- full time operations manager Maryland
- hvac operations manager Maryland
- director of basketball operations Maryland
- operations manager supervisor Maryland