Sr Client Manager

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SGK is a brand experience creative agency. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

Our Brand Experience Team is passionate about creating incredible consumer experiences for the best brands in the world. We're on the hunt for a top-tier Senior Client Manager to contribute to this mission on our creative team in Baltimore, MD. If you're an ambitious and innovative leader who is passionate about experiential strategy and is eager to solve creative business problems for world-class brands, read on.

This Client Manager will lead valued relationships with clients and key agency players. This role establishes trusted relationships with clients and colleagues while identifying opportunities for additional revenue growth within the assigned client accounts. They will ensure efficient coordination of projects from estimation to completion, and partner with the broader project team to ensure deliverables are completed on time and on budget.

As a primary point of contact, this role represents the SGK organization for a prestigious client. This role requires high energy, an entrepreneurial approach to business, the ability to be collaborative, easily navigate complicated initiatives and quickly become someone asked for by name.

JOB RESPONSIBILITIES

• The subject matter expert for the assigned clients and has industry experience in Branding, Retail, and Experiential Marketing and leads the client as a strategic partner.
• Builds and ensures effective relationships valued clients and key agency stakeholders.
• Serves on the management team, partnering with directors and leadership on strategic & priority projects.
• Writes Creative Brief and clarifies opportunity provided by client. Ensuring team can create quality, on-brand work with zero errors that meets the brief
• Leads client projects throughout their lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, preps the AM for brainstorm, kick-off, download and presentations.
• Approves estimates prior to sharing with client. Attention to detail is a must.
• Serves as the main day-to-day contact with client, internal creative team, and leadership ensuring timely responses and de-escalation of potential issues
• Develops innovative proposals to capture both account growth and new business opportunities. Identifies new services/offerings to meet the clients' evolving digital needs, and sells them in.
• Assesses risks associated with scope-creep and inefficiency by researching, understanding, and resolving any identified issues (i.e., process, operational, client relationship specific, etc.). Ultimately, ensuring billing is accurate and meets forecasted numbers.
• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Understands and recommends solutions for business-related issues and situations and generate specific plans that achieve objectives.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.
• Mentors, coaches, trains, and develops team.
• Collaborates well with clients, creatives, production, and vendors.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor's Degree in Marketing, Advertising, Business or related field
• 5+ years progressive account management experience in a Creative Design Agency, Marketing, Retail Brand or similar consulting environment; or equivalent combination of education and experience
• 3+ years in a leadership role (direct or indirect)
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

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At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.