Account Manager

About Stephens+ 

Stephens+ is a 100% employee-owned, full-service marketing agency with clients in higher education, athletics, retail and financial services. We are a passionate group of people that have shared values - teamwork, innovation, flexibility, relationships and excellence.  

The Role:  

The Account Manager thrives in a fast-paced environment and will manage multiple clients and serve as the liaison between the client and the internal team. The Account Manager will have a deep understanding of the client’s business objectives, brand standards, and success criteria, while providing clear and concise internal team communication, proactive client recommendations, and ultimately account growth. Experience in a digital agency or with digital media preferred.  

Job Description:  

As an Account Manager at Stephens+, you will be responsible for:  

• Client Relationship Management  
• Building strong client relationships by establishing deep understanding of the client’s business, organizational structure, objectives and priorities, and success criteria  
• Serve as the key point person for all day-to-day client communications across the team  
• Managing conflict resolution and understanding appropriate escalation points internally and on the client side  
• Effectively communicate account status, opportunities, and risks to the agency leadership team  
• Growth Mentality and Strategic Leadership  
• Use your experience and deep understanding of the client’s business, including emerging trends, consumer/customer behavior, and the ever-evolving innovation landscape to establish yourself as a thought leader and help set the direction for your accounts  
• Understand and be able to communicate the agency's capabilities  
• In collaboration with the team, proactively bring innovative ideas to the client  
• Writing clear and concise creative briefs and communicating clear expectations and context re: deliverables, budgets, etc.  
• Reviewing deliverables against the brief  
• Identifying new opportunities on current accounts and proactively seeking out new business opportunities through relationship building and networking  
• Internal Team Collaboration  
• Building strong relationships across the internal team  
• Communicating context, assignments, background, and account nuance  
• Fostering a collaborative environment where the team can deliver work that meets and/or exceeds client expectations and is comfortable challenging the norm and bringing innovative solutions  
• Business Unit Ownership  
• Running your brand/portfolios like a business, including:  
• Tracking and reporting sales vs. goals  
• Collaborating with Director of Client Services on annual forecasting and monthly forecast updates  
• Proactive management of agency cash flow with a focus on getting timely POs, communicating PO status, updating budgets, and invoicing