Business Development Specialist

Customer Success Specialist

Trinio's mission is to create new experiences and technologies that empower merchants to build better and lasting relationships directly with their clients. Our "headless" and "white label" checkout infrastructure is secure, fully customizable and intelligent, taking advantage of our powerful insights on shopping habits and fraud prevention. We want to change the paradigm of how online purchases are made in a market that loses billions of Reais in GMV every year due to bad shopping experiences!

The company was founded in 2022 by two Wharton MBAs and 2nd and 3rd time founders. Our CEO is a software engineer with +15 years experience in programming and developing technological products. We're backed by prominent American, European and local Investment Funds as well as strategic angel investors. Our highly talented team comes from different industries and expertises, having worked in companies such as VTEX, Adyen, Nubank, Arquivei, Cortex, Wework, Vanguard, Avenue, Modal and many others.

Our Culture and Values

We believe that to achieve our goals it's imperative to have an inclusive and strong culture. Trinio's core product is deep tech and to achieve success we are fully committed to building a talented, technically and intellectually curious team who is aligned with our core values, which are:

• Thoughts inspire innovation - Science makes it real
• Building experiences, not products. For everyone
• Fast-paced commitment and execution
• Frictionless & constructive communication

Main Activities

• Lead Customer Success process at Trinio
• Be the focal point to deliver excellence in Customer Success & retention
• Handle weekly meetings with all current clients
• Monitor Product performance & be "the voice of the customer" internally
• Work together with Product & Tech teams on a daily basis
• Develop new business opportunities: Introduce Trinio to potential new customers & explore new partnerships
• Suggest better ways to do things

Experience and Skill-Set

• Generalist profile
• Ecommerce expertise (at least 2/3 years working in the space)
• Experience in CX and/or Sales in Tech B2B Saas companies
• At least 2/3 years of experience in managing business relationships with mid/large accounts
• Proactive, extrovert and easy-going person
• Interested in developing skills and knowledge in Business Development

You'll Be Ahead Of Other Candidates If You (Either/Or):

• Already have experience with E-commerce & Omnichannel
• Have experience in Business Development for Tech companies
• Have a Farmer/Hunter mixed experience
• Have current relationship/networking with E-commerce potential clients
• Like to work in a versatile, agile & friendly environment
• Worked or like to work at a fast-paced startup or scale-up

What We Expect From You

• Excel in a horizontal environment
• Treat our customers as family
• Have proactive and hands-on attitude
• Collaborative & humble spirit
• Knowing how to deal with uncertainty (we're a fast-paced growing start-up)
• Analytical - like numbers and use them for decision making
• Praise and help us foster a fun & healthy working environment

Benefits and Locations

• Competitive cash comp
• Aggressive Stock option plan
• Health insurance
• Paid vacation
• Benefits for home office
• Paid Off-Site events with the whole team
• Remote first: Office in Rio de Janeiro for those who want to go! Also, our co-working program allows our employees to use over 400 locations nationwide.
• Flexible vacation policy

How To Apply

Does this position sound like a good fit? Email us at View email address on click.appcast.io

• Include this role's title in your subject line (it'll help us to sort through the emails).
• Send along links that best showcase the relevant things you've built and done.