Administrative Assistant Receptionist

Job Description

Job Description

Now Hiring: Administrative Assistant / Medical Receptionist

Job Title: Administrative Assistant / Medical Receptionist
Department: Medical Office / Patient Services
Employment Type: Full-Time or Part-Time
Location: Freehold and Eatontown
Reports To: Office Manager / Practice Administrator

Job Summary

We are seeking a friendly, organized, and dependable Administrative Assistant / Medical Receptionist to join our medical office team. The ideal candidate will provide excellent customer service to patients, manage front-desk operations, and assist with daily administrative tasks to ensure the office runs smoothly and efficiently.

The successful candidate must have strong communication and organizational skills, a professional demeanor, attention to detail, and the ability to handle confidential patient information with discretion.

Key Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Answer, screen, and direct incoming phone calls and respond to patient inquiries.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Register patients and update demographic, insurance, and contact information.
• Verify insurance eligibility and assist with obtaining referrals and authorizations as needed.
• Check patients in and out and maintain accurate appointment records.
• Collect copayments, deductibles, and other patient payments when applicable.
• Maintain and update electronic health records (EHR) and practice management systems.
• Scan, file, fax, and organize medical records, forms, and other documentation.
• Assist with medical billing, claims processing, and administrative follow-up as needed.
• Communicate messages to physicians, nurses, and other clinical staff.
• Maintain patient confidentiality and comply with HIPAA privacy and security requirements.
• Keep the reception area and front office organized, clean, and professional.
• Assist with general office duties and other administrative tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, receptionist, or administrative experience preferred.
• Familiarity with electronic medical records (EMR/EHR) systems is a plus.
• Knowledge of medical terminology, insurance verification, and medical billing is preferred.
• Proficiency in Microsoft Office, email, and general computer applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Professional, compassionate, and patient-focused attitude.
• Ability to handle confidential information responsibly.

Preferred Skills

• Experience with patient scheduling and registration.
• Knowledge of medical insurance plans, copayments, referrals, and authorizations.
• Strong telephone etiquette and customer service skills.
• Ability to resolve patient concerns professionally.
• Bilingual skills are a plus, depending on the needs of the practice.