Executive Host

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. Benefits and Perks Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre‑tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! Location Must reside in Michigan – Greater Detroit area About the Role As an Executive Casino Host, you will drive casino profitability by developing strong long‑term relationships with high‑end customers and VIPs of our BetMGM brands, with the aim of extracting maximum value within their respective brands. With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. This will involve increasing the retention rates of our high‑end customers and VIPs, applying sound judgment and decision making when managing customer reinvestment and developing potential new business into successful long‑term growth. Responsibilities Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service. Engage with our players promoting BetMGM to build customer loyalty and increase frequency of their visits Responds to and address all guest requests, questions, and concerns in a timely manner Own the guest experience in any situation by using problem solving skills to WOW the guest Establish and maintain a comprehensive player database. Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out-of-office hours when necessary. Maintain a personalized relationship with players, to have one-to-one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, to offer an industry leading customer service experience tailored to the needs of the individual. Create new business revenue by understanding, targeting and developing relationships with potential high value players Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members Utilize daily reporting and analysis to assist with making sound business decisions Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered within strategy in agreed timescales. Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively. Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy. Conducts themselves with the highest level of integrity and honesty Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders. Handles difficult customer interactions and situations in a calm, professional and reasonable manner. Tasked with filling special events, while also participating in offsite Casino Marketing eventsand making these events "Legendary" for our guests. Must be able to stand or sit and operate computers and other technological devices for extended periods of time. Qualifications Bachelor's degree or College Diploma preferredin related field Proven experience in digital or land-based gaming, customer service, concierge, Luxury Hospitality or other account management. Relationship driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette. Detail oriented with effective time management skills and the ability to produce results while working under pressure. The ability to work independently, offer top tier customer service and identify customer trigger points Analytically curious with the ability to think outside the box to resolve issues quickly and effectively Excellent knowledge of gaming and the gaming industry Experience hosting customers within a Hospitality environment. Multilingual preferred The ability to travel and attend off property events as needed The annual salary range for this position is $60,000 to $78,200. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration‑related employment authorization sponsorship including H‑1B, O‑1, E‑3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at View email address on click.appcast.io. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #J-18808-Ljbffr BetMGM