Lab Support Service Assistant

Laboratory Support Services Assistant

The Laboratory Support Services Assistant participates in all general office and lab support work under the supervision of a Laboratory Administrative Director or designee. Enters necessary patient data electronically to assure flow of laboratory work and transmission of laboratory data to designated areas of the hospital and outreach accounts. Answers phones, receives and assists visitors and outpatients; processes charge slips; and performs related clerical duties. Perform job duties associated in any of the following workstations: courier, client services, call center, outreach support, billing, registration. The Support Services Assistant is capable of performing problem-solving regarding appropriate specimen handling, delivery of specimens to the main laboratory for analysis, test order and specimen information entry in LIS, and performing incidental cleaning and supply duties. Greets patients, processes lab requisitions through a computerized data entry retrieval system, and provides computerized reports to physicians and nursing units. Duties are performed under the supervision of the Laboratory Supervisor, and Laboratory Administrative Director/Site Laboratory Manager.

Education/Required High School or equivalent with courses in typing, business systems and office procedures.

Certification/Required For Medical Assistant workstation, current CPR certification or completion of certification within six months of hire.

Experience 36 months or related work experience preferred. For the performance of the Registration workstation: familiarity with personal computers, keyboards, printers, copiers and fax machines is required. Basic medical terminology is required. Knowledge of health insurance with managed care requirements preferred. 1 year of business-related experience required.