General Manager

Job Description

Job Description

General Manager (Family Focused Business)

The General Manager will lead both the business and team operations of the school. This role is responsible for delivering exceptional customer experiences with families, maintaining high lesson and safety standards, driving revenue growth, and building a positive, high-performing team culture. You’ll work closely with the upper-level management team to ensure daily operations run smoothly while developing future leaders within the organization.

Key Responsibilities:

Team Leadership & Operations

• Recruit, hire, train, and support staff of 20-30 people alongside the upper-level management team
• Oversee onboarding and development of new managers
• Lead weekly management meetings and support daily operations
• Foster a positive, professional, and team-oriented work environment
• Ensure opening/closing procedures, cleanliness, and safety standards are consistently met

Customer Experience

• Resolve customer concerns promptly and professionally
• Ensure policies, procedures, and new initiatives are implemented effectively
• Build strong relationships with families and maintain high service standards
• Monitor and respond to customer feedback and reviews

Sales & Financial Performance

• Monitor revenue, enrollment, conversions, and sales trends
• Set and support weekly and monthly performance goals
• Support customer retention and re-enrollment efforts
• Assist with payroll management, scheduling, and cost control
• Oversee school financials and operational efficiency

Administrative Duties

• Manage scheduling, payroll, and staffing needs
• Coordinate billing preparation and enrollment follow-up
• Maintain accurate records, receipts, and invoices
• Support staff evaluations, meetings, and ongoing training initiatives

Required Qualifications: What You’ll Bring

• Previous management 2+ experience of managing a minimum of 10+ employees, ideally 20-30 employees
• Enjoys interacting with people, customers, colleagues, employees, etc. Outgoing, caring, and friendly personality.
• Strong leadership, excellent verbal and written communication, and organizational/ prioritization skills
• Ability to multitask, problem-solve, and meet deadlines
• Experience coaching teams and holding others accountable. Ability to be diplomatic when difficult conversations arise - ability to de-escalate if/when necessary.
• Customer-focused mindset with strong attention to detail
• Ability to build and maintain a positive team culture
• Strong experience working with systems, MAC/Apple technology
• Must have a background in sales and customer service
• Experience in scheduling, budgeting, and payroll

What is Offered:

Competitive Salary + Quarterly Performance Bonuses

Full-Benefits Package Highlights:

• Health, Dental & Vision Insurance: Company contributes toward employee medical coverage
• Affordable employee plans available
• Coverage eligibility after 60 days
• Paid Time Off: Earn paid sick/ESTA time starting on day one
• Additional PTO increases with tenure
• Up to 96 hours of combined PTO available for long-term employees
• 401(k) with Company Match: Generous employer matching program
• Match up to 4% to help employees build retirement savings
• Life Insurance: Company-paid life insurance policy for eligible employees
• Optional additional coverage available for family members
• Short-Term & Long-Term Disability: Employer-paid disability coverage for eligible employees
• Cell Phone Reimbursement: Receive up to $50/month toward your cell phone bill
• Gym Membership Reimbursement: Wellness support with up to $30/month gym reimbursement