Sommelier - Mare (PT)

Job Description

Job Description

SOMMELIER

Mare is a sister restaurant to Lielle, but instead of drawing from a Nordic backbone, it takes inspiration from the Parisian bistronomy scene. This restaurant emphasizes wine and wine-friendly cooking, featuring a vibrant, seasonal California approach to traditional French cuisine. With a focus on lightness and non-scripted daily specials, Mare captures the best seasonal ingredients and serves them in their most natural form, without being tied to a specific concept.

Under the guidance of the Chef Partner, General Manager and Beverage Director, take on key responsibilities to ensure exceptional guest service and support the wine program.

This role will be instrumental in

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all service standards are consistently met and presented according to the restaurants hospitality values.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Collaborate with Chef Partner and Beverage Director in tasting and curating wines for the program, to ensure the list reflects the restaurants vision.
• Works closely with the wine director and management team to track performance, and contribute to strategic decisions around inventory and sales of wine program
• Assist in educating front-of-house staff on wine knowledge, pairing recommendations, and service techniques to maintain a high standard of hospitality.
• Directly address guest discrepancies and complaints for effective resolution.
• Ensure compliance with all payment and cash handling policies.
• Execute the Chefs service sequence guidelines effectively.
• Fill in where needed to ensure that the guest service standards are met and that the operations are run efficiently.
• Actively foster teamwork and collaboration among the team, supporting a positive and cooperative work environment.
• Facilitate smooth opening and closing of shifts.
• Assist with running a smooth service and floating wherever and whenever needed.
• Ensure smooth execution of wine service on the floor, including proper presentation, pouring standards, and guest engagement.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

QUALIFICATIONS

• Highschool Diploma or equivalent, Level II Court of Master Sommeliers; bachelors degree in business administration preferred
• 2+ years minimum in the hospitality and restaurants sector.
• Communicate and understand the predominant language(s) of the restaurants trading area

WORKING CONDITIONS AND EXPECTATIONS:

• Work schedule may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 8 hours and you may at times be asked to work overtime
• Be scheduled to work opening and/or closing responsibilities.
• Able to work in a fast-paced environment and keep up with the needs of the guests.
• Work inside as well as outside dining areas.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attend all scheduled employee meetings.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

EXPECTED BEHAVIORS

1. Model the Core Values of the restaurant while continually striving to infuse their meaning, relevance, and impact into all aspects of your role with poise & polish.
2. Represent Lielle/Maree professionally through your personal appearance, communication, and respect for others.
3. Following through on responsibilities.
4. Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction.
5. Act with integrity.
6. Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues. Be open and receptive to changing needs and priorities.
7. Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies, and other materials with a focused effort to reduce waste.
8. Welcome suggestions and new ideas as an opportunity to learn, grow and improve services.
9. Anticipate and respond to owner, partner, colleague, employee, & guest needs in a respectful and timely manner.
10. Strive to establish standards we hope will have an impact on the overall industry in the future.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.