Senior Director, AI-Driven Customer Care Operations
NextEra Energy Resources
Gexa Energy, a NextEra Energy Resources company, seeks a Senior Director of Customer Care Operations to lead a large, multi-channel care organization in Texas. The role focuses on strategy, operations, and transformational change using AI and automation to improve CX and NPS. The successful candidate will drive performance, establish governance frameworks, and partner with Marketing, Product, and Billing to align CX with business goals. Domestic and international travel may be required. #J-18808-Ljbffr NextEra Energy Resources
Vacancy posted 2 days ago
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