Payment & Chargeback Analyst

Payment & Chargeback Analyst

Bellevue, Washington, United States

The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross-functional teams.

What you'll do:

• Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
• Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
• Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
• Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
• Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.
• Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
• Manage manual credit project reporting—aggregate refund lines and track resolution status.
• Generate and distribute monthly payment trend reports and KPI dashboards.
• Investigate unapplied cash in sales receipts to resolve invoice level issues.
• Identify failed transactions and recapture authorized payments to recover lost revenue.
• Pull daily reports and aggregate refund lines.
• Assist with quarterly journal entries and receipts matching/reconciliation.
• Support month end close process.

What you'll bring:

• Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
• Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
• Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
• Basic understanding of accounting principles and accounts receivable processes.
• Comfort working with high transaction volumes and detailed data in fast-paced environments.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to balance repetitive operational tasks with investigative and problem-solving work.
• Clear written and verbal communication skills; comfortable coordinating with internal teams.
• Strong organizational skills and ability to manage priorities and deadlines.
• Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
• Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
• Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
• Experience participating in process improvement, automation, or system implementation initiatives.
• Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

How you'll be successful:

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect:

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at View email address on click.appcast.io.