Customer Care Coordinator

Description

Stewart Moving & Storage - Company Overview

Stewart Moving & Storage is an award-winning provider of domestic and international household and commercial relocation services. We operate service centers across five states-Virginia (Headquarters), Maryland, Delaware, North Carolina, and Florida-delivering dependable, high-quality support to customers throughout each region.

We specialize in residential moving, employee relocations, military relocations, industrial and office moves, storage solutions, warehousing, and specialized transportation services. Each service is tailored to meet the unique needs of our customers.

Job Summary: Customer Care Coordinator

As a Customer Care Coordinator, you will work closely with customers and team members to accurately and efficiently define, schedule, and coordinate each customer's move. This role is responsible for ensuring exceptional customer care at our Jacksonville Florida location by maintaining clear communication, providing a high level of support, and delivering the quality service our customers expect.

Your mission is to help ensure every customer experiences the Stewart standard of care-ultimately "Bringing you home."

Daily Responsibilities & Duties

• Communicate with customers to confirm move details and schedule crew arrival times.
• Maintain and organize job folders , ensuring all paperwork is complete, accurate, and compliant with required procedures. Verify that all necessary documents have been received from the customer.
• Act as the primary liaison between Stewart Moving & Storage, the relocating customer, and any assigned carriers (as applicable), ensuring clear, ongoing communication throughout the move to deliver an exceptional customer care experience.
• Identify and escalate issues promptly by notifying the Customer Service Manager so that concerns can be resolved quickly and effectively.
• Coordinate required services with appropriate vendors, and maintain open communication with all parties involved-including origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers-to ensure they are fully prepared and informed.
• Manage workload independently , demonstrating the ability to prioritize tasks, multitask efficiently, and achieve objectives without direct supervision.
• Handle and resolve recurring calls and issues , ensuring consistent, high-quality support for customers and team members.

Stewart Moving and Storage offers comprehensive benefits, including 401(k), health, dental, vision, and life insurance coverage.