Sr. Epic Consultants - Ambulatory/Cadence, MyChart/Cadence

Hi. We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Responsibilities Bring deep Epic expertise to client engagements and turn design decisions into well-built, well-tested solutions. As a Sr. Epic Consultant at Hummingbird, you’ll deliver high-quality, outcomes-oriented work across client engagements, operating with high independence on complex, moderately ambiguous work. Our current focus is specialty-by-specialty Epic optimizations for our health system clients rather than full implementations, so you’ll take design decisions that have already been made and build them out. We’re looking for someone who can step in with minimal ramp-up, configure from documented design decisions, and treat thorough testing as essential to quality delivery, while mentoring peers and being a confident, client-facing presence. This is an evergreen posting covering multiple openings across Epic applications. We are currently hiring for Cadence/MyChart and Cadence/Ambulatory specialties, with particular interest in strength on the Ambulatory side. Please tell us which Epic applications you are certified or experienced in when you apply. What You’ll Do Lead problem-solving on client engagements using Hummingbird’s methodologies, and help shape new approaches where they don’t yet exist. Translate documented design decisions into well-built Epic configuration across your application area, stepping in quickly with minimal ramp-up. Drive thorough testing of your work, validating builds against requirements and treating quality and testing as core to delivery. Lead structured discovery to assess current-state workflows, surface gaps and constraints, and define realistic target states. Own delivery of scoped work across one or more engagement workstreams, coordinating tasks, dependencies, and communication. Serve as a client-facing point of contact, partnering with analysts, operational stakeholders, and executive leaders. Proactively surface risks, tradeoffs, and dependencies, and lead resolution within the scope of your responsibilities. Partner with stakeholders to define engagement outcomes and track performance, recommending course corrections as needed. Mentor peers through feedback, context-sharing, and practical coaching on methods and decision-making in ambiguous situations. Leverage technology and automation to improve the efficiency, consistency, and effectiveness of day-to-day work. The Details Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship Work Location: Remote. You must work from a location within the United States with consistent Internet service Work Type: Full-time Travel: Up to 40%, typically at least once per month for on-site client engagements. Compensation: Expected range is $108,300 to $140,800. New hires usually start between $108,300 and $130,000, depending on experience and internal equity. Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more Required & Desired Skills What You’ll Bring 4 to 5+ years of consistent independent delivery as a consultant, or as an analyst with significant exposure to consultative, cross-functional work, including work in moderately ambiguous contexts. Hands-on Epic build experience in one or more relevant applications (Ambulatory, MyChart, and/or Cadence), with the ability to work from documented design decisions and configure with minimal ramp-up. Strong commitment to testing and quality, with an understanding of why rigorous testing matters and how it protects delivery outcomes. Strong problem framing and decision-making within established practices for client delivery and consultative problem-solving. Ability to own processes, functions, capabilities, and engagements, with consistent application of structured methods and delivery standards. Excellent attention to detail and the ability to coordinate across contributors and lead through informal influence to align execution and outcomes. Demonstrated adaptability in navigating delivery complexity, tradeoffs, or shifting priorities. Skilled communicator with both technical and non-technical stakeholders, comfortable being client-forward-facing with analysts, operational stakeholders, and executive leaders. Nice to Have Experience leading small projects or workstreams in consulting, service delivery, or systems contexts, including coordination across partners or functions. Evidence of improving team practices or outputs through refinements to methods, tools, or processes, especially in ambiguous or evolving situations. Comfort working in a remote or distributed environment, and experience in a start-up or rapidly growing organization. What Helps You Shine Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role. Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care, all skills that are essential for success on our team. A Note on Authentic Interviews We believe the best hiring conversations are real ones. Notes are welcome, and jotting things down during the call is completely fine. What we ask is that you don’t use AI tools or similar assistance to generate your responses in real time. We’re genuinely trying to get to know you: how you think, how you communicate, and what you’ve experienced. That connection matters to us, and it’s hard to find when answers are scripted rather than interactive. We’re a team that makes healthcare more human. We’d love to meet the person behind your application. Expectations for Focus & Presence To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule. We’re a camera-ready team, and you’ll need to be on camera during training and when needed during the workday after training ends. We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here. If you’re hoping to hold another job during the same hours, this job won’t be the best match. Growth at Hummingbird This role is a key step in our consulting and service delivery career path. You’ll receive structured training, coaching, and feedback to build confidence and take on more complex work over time, whether that means deepening your expertise, expanding into new workflows, or growing into advanced or leadership roles. At Hummingbird, we believe good jobs should lead somewhere, and that starts here. #LI-JF1 Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience. The Hummingbird Approach We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird: Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect. Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions. Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved. Equal Opportunity Statement Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to View email address on click.appcast.io to request accommodations and we’d be happy to chat. We're ready to grow the nest. We're a healthcare services team obsessed with reimagining access to elevate the patient experience. Hummingbird is taking flight and we’re looking for those who are ready to create a world-class organization. Join us in building a workplace that values real change and real relationships. We’re looking for the dreamers and the doers who were born to hustle and influence the next era of better healthcare for their communities, their families, and for themselves. We believe by leading with respect, cultivating an innovation-focused growth mindset, and prioritizing the strength of a cohesive team, we have the power to reimagine the healthcare experience and create profound impact for our partners at scale. Let's take flight. Together. At Hummingbird, we believe that taking care of our team means offering benefits that actually make a difference in your life, not just a list of checkboxes. We're proud to offer coverage that works for you and your family, including: Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care Dental and vision coverage, with orthodontia options Company contributions to your HSA if you choose the HDHP, because we want to help you save 100% company-paid Basic Life, AD&D, and short- and long-term disability insurance A 401(k) with up to 3% company match, auto-enrolled so you're set up for success from day one Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents Free access to counseling and support through our Employee Assistance Program (EAP) You do meaningful work, and we want your benefits to reflect that. We know that feeling supported at work starts with knowing your health, your family, and your future are taken care of. That's not an afterthought here. It's the point. Through UnitedHealthcare, UMR creates and publishes the Machine-Readable Files on behalf of Hummingbird Healthcare Inc.. To link to the Machine-Readable Files, please click here: Transparency in Coverage We’re here to build great teams that help our healthcare partners fix patient access, and we know the right role isn’t always posted the moment the right person shows up. If you don’t see a match today, share your resume and introduce yourself here. You’ll also see a Skills section. Please feel free to add, remove, or edit skills so it reflects what you’re strongest in and the kind of work you’re interested in doing. That helps us better understand where you could thrive and keeps your profile aligned as our needs evolve. In the meantime, we encourage you to keep an eye on our Careers page for new openings and apply to roles that feel like the right fit. That’s the best way to be considered for a specific opportunity. Recruitment Scam Alert We want to give you a heads up: we've recently become aware of scammers posing as Hummingbird Healthcare recruiters online. It's frustrating, and we're sorry anyone has to deal with it. These scams can show up as fake job postings, requests for personal or financial information, or interview invitations through unofficial channels. Here's how to spot the real us: Legitimate Hummingbird recruiters only contact candidates from @hummingbird.healthcare email addresses. We do not conduct interviews via text message, WhatsApp, or non-company platforms. We will never ask for payment, bank details, or personal identification numbers during the hiring process. All current openings are posted exclusively on our official careers page at Hummingbird.Healthcare. If something feels off, trust your gut. Please don't respond, and forward any suspicious messages to View email address on click.appcast.io so our team can look into it. We take this seriously because you matter to us. Thank you for helping us keep our hiring process safe and trustworthy.