Manager, Continuous Improvement

Manager, Business Transformation

This position will lead a variety of continuous improvement (CI) and process improvement projects and teams to apply Business Transformation (BT) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply BT principles and tools to their daily work.

This is an Onsite position at Irving Lab. We are open to applicants from Houston, TX.

Work Schedule: 3 days onsite, 2 days work from home

Pay Range: $110,000 - $130,000/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Medical/Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan – Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time

Responsibilities

Leads, Owns & Manages BT Improvement projects

• Works with teams to effectively initiate, plan, execute, monitor, and close mid-sized projects
• Leads projects through the timeline, budget, resource constraints, and deliverables
• Guides team members to perform through issues and constraints
• Coach's project leaders through issues, roadblocks, problems and ensures all appropriate CI tools are used effectively
• Required to roll up sleeves and work through detailed issues

Partners with Business stakeholders

• Communicates actively with project sponsors and stakeholders
• Manages sponsor expectations and delivers the expected results
• Adapts to different levels of organization
• Works with functional and site leaders as a "thought leader" to drive improvement projects
• Acts as a change agent to drive teams toward success
• Coaches local team members to identify and prioritize improvement opportunities

Drives Continuous Improvement

• Leads efforts to implement process confirmation and change management
• Contributes to building a grass-roots culture of continuous improvement
• Facilitate Kaizen workshops and targeted improvement events to help teams quickly achieve results
• Creates improvement roadmaps with clear executable plans in line with Business goals
• Works with local team members to instill effective daily work management behaviors and measures
• Coach's other employees on the use of various tools, concepts and practices foundational to BT to build self-sufficiency, sustainability and scalability
• Participates in Communities of Practice
• Leads BT Training Classes
• Documents business processes
• Completes required continued learning

Qualifications

Required Work Experience:

• Demonstrated application of LEAN application and sustainment
• 5 – 7 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement execution

Preferred Work Experience:

• Flow Manufacturing

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects
• Frequent walking and/or standing.

Knowledge:

• Demonstrated understanding and experience in LEAN deployment, process management, or system thinking (5-7 yrs)
• Demonstrated experience using structured problem-solving skills and data-driven approach that identifies the root causes & corrective action
• Demonstrated experience leading projects from initiation to completion
• Demonstrated experience facilitating discussions or workshops
• Demonstrated ability to develop strong relationships with others
• Demonstrated experience leading changes (5+ yrs)
• Demonstrated ability to influence business leaders
• Demonstrated experience with process management
• Basic knowledge of VOC tools & some DFSS tools
• General knowledge of Hoshin and breakthrough planning

Skills:

• Comfortable with statistical analysis
• Problem solving skills
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
• Ability to handle multiple projects simultaneously
• Comfortable with Microsoft PowerPoint and Project
• Skilled in Microsoft Word
• Advanced in Microsoft Excel
• Interpersonal skills
• Decision making skills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly
• Able to work independently with little supervision

People Leader Responsibility:

None, Individual Contributor role.

Work Environment:

Travel up to 25%

Certificate Required/Preferred:

• Education: Bachelors required
• Formal training Continuous Improvement methodologies (e.g., LEAN Practitioner, Six Sigma Black Belt, Agile Scrum Master)

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.