Funeral Ambassador

Cress Funeral & Cremation Services

The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Essential Functions

• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.
• Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Represents the business in a professional, honest and ethical manner at all times.
• Maintains a professional personal appearance and demeanor while performing duties or representing the business.
• Other duties as assigned.

Competencies

• Customer Service Orientation.
• Communication Proficiency.
• Teamwork Orientation.
• Social Perceptiveness.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Valid state issued driver's license in good standing and acceptable driving record.
• No prior experience required.

Additional Eligibility Qualifications

• Able to read, write and speak English fluently. Bilingual is a plus.
• Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
• Ability to work independently with little or no supervision.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
• Performance of this position's duties may also require reaching, pushing, and pulling.
• Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low
• Overtime is sometimes necessary or required.

Travel

• This position may require up to 10 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.