Installation Coordinator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Complete applications, process check requests and submit for permits with governing AHN’s prior to performing an installation
• Process order requests for Installation jobs, hardware, cable, and other miscellaneous items as required for the Installation and Service departments (SSO) and process purchase orders to maintain the inventory levels in the SSO warehouse.
• Ensures that the local SSO warehouse is a safe, organized, and secure facility. Take immediate corrective action necessary to regain compliance when defaults are found.
• On a daily basis uses the Perpetual Inventory functionality to document transactions on equipment to and from various sub-inventories ensuring that the physical inventory and the "booked" inventory in the system match as well as investigate and resolves any discrepancies in the sub-inventory locators.
• Pull and issue equipment as required for installation and service jobs.
• Open shipments and verify parts ordered, unpack, remove, and reconcile items for each department.
• Process portal requests to return equipment under warranty, in need of a manufacturer credit, or dispose of within Perpetual Inventory and Sarbanes-Oxley guidelines.
• Weekly payroll time entry for field employees
• Perform other duties as assigned

How you will do it

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

What we look for

This role is for an experienced Installation Coordinator who can also take on some material handling responsibilities.

Required

• Minimum of 2–3 years of prior Coordination experience is required
• At least 3 years of customer service and scheduling experience
• Ability to operate warehouse related equipment
• Ability to lift up to 50 lbs.
• Ability to climb a ladder

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team oriented environment
• Three years of material handling and inventory control experience preferred
• Previous experience working with a computerized, perpetual inventory management system preferred
• Prior experience processing payroll preferred.

HIRING HOURLY RANGE: $25.00-34.00 (Hourly rate to be determined by the education, experience,

knowledge, skills, and abilities of the applicant, internal equity, and alignment with market

data.) This position includes a competitive benefits package. The posted salary range reflects

the target compensation for this role. However, we recognize that exceptional candidates

may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To

support an efficient and fair hiring process, we may use technology assisted tools, including

artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are

ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers site at