Shift Lead

The Shift Lead at Mattenga's is essential in ensuring smooth daily operations during assigned shifts. This role involves overseeing team performance, maintaining high standards for food quality and customer service, and providing confident leadership to foster a positive work environment. The ideal candidate balances hands‑on responsibilities with effective team management to drive success. Key Responsibilities Oversee daily shift operations, including opening, closing, and shift transitions. Maintain food quality, safety, and cleanliness standards throughout the restaurant. Monitor inventory levels and communicate needs to management. Ensure orders are prepared accurately and delivered promptly. Guide and support team members during the shift. Delegate tasks effectively to maintain workflow and efficiency. Train new employees on procedures, system, and customer service expectations. Address minor performance or customer issues in real time. Greet customers and ensure a welcoming, friendly environment. Resolve customer concerns professionally and promptly. Maintain a high standard of hospitality, whether dine‑in, takeout, or delivery. Required Qualifications Proven leadership skills with the ability to motivate and manage a team. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to analyze situations critically and develop effective solutions. Flexibility to work evenings, weekends, and holidays as needed. Previous experience in food service or hospitality. Ability to stay calm and organized in a fast‑paced environment. Must be able to stand for extended periods and lift up to 30 lbs. Food Handler or Food Manager certification. Preferred Qualifications Experience with restaurant management systems and POS software. Familiarity with basic inventory management. Benefits Employee Benefits Eligibility at Mattenga's: We believe in supporting our team from day one. After your first 30 days of employment, you’ll become eligible for a range of employee benefits designed to promote your health, life, and overall well‑being. Once eligible, you’ll gain access to benefits such as health insurance, urgent care, disability, and life plans. Colonial Insurance A-Pex Medical #J-18808-Ljbffr