Cashier/BDC

Automotive Service Department BDC / Service Cashier

We are a leading automotive service center dedicated to providing exceptional service to our customers. With a commitment to efficiency and customer satisfaction, our center offers a dynamic, fast-paced work environment focused on quick service and quality. We’re currently seeking a motivated and customer-oriented individual to join our team in the Business Development Center and Service Cashier role.

As an Automotive Service Department BDC / Service Cashier, you will be responsible for managing inbound and outbound customer communications, scheduling service appointments, and ensuring a smooth and efficient service experience for our customers. This role combines aspects of customer service, business development, and cashier responsibilities, making it ideal for a detail-oriented, organized professional who thrives in a collaborative setting.

Key Responsibilities:

• Customer Interaction: Answer and make phone calls to schedule service appointments, follow up on customer inquiries, and provide updates on service progress.
• Appointment Scheduling: Coordinate with service advisors and technicians to schedule appointments efficiently and meet customer demands.
• Cashiering Duties: Process payments, handle cash and card transactions accurately, and provide receipts.
• BDC Support: Support the Business Development Center by maintaining an active customer pipeline and following up on leads.
• Customer Satisfaction: Address customer questions and concerns, ensuring an excellent experience.
• Administrative Support: Assist with filing, data entry, and documentation of customer transactions and service histories.

Qualifications:

• Education: High School diploma or equivalent; additional education or certification in customer service or automotive services is a plus.
• Experience: Minimum of 1 year in a customer service role, preferably within the automotive industry.
• Skills:
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with scheduling software and basic computer skills.
• Attention to detail, especially with handling cash and processing payments.

What We Offer:

• Competitive salary and benefits package.
• Opportunity for growth and development within the company.
• Friendly and collaborative work environment.
• Employee discounts on services and parts.

If you’re passionate about customer service and are looking to grow within the automotive industry, we’d love to hear from you! Apply today by submitting your resume and a brief cover.