Mission Engineer

Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments Iterate in the field until adoption sticks and document reusable patterns Apply CJIS, evidence integrity, and privacy guardrails to every build Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes Assess onsite workflows, identify friction, and define build priorities Validate hypotheses with command staff and operators and lead operational transformation Build relationships with agency leadership and stakeholders; lead QBRs, mission reviews, and strategic planning Define success metrics and establish baselines before major deployments Capture customer insights and adoption barriers to influence Product and Engineering roadmaps Turn one-off builds into reusable playbooks and operational frameworks Identify expansion opportunities and partner with Sales on account strategy Maintain onsite presence approximately 3-4 days per week Track customer success metrics including production use, adoption depth, workflow improvements, and mission outcomes Support Sales-to-Post-Sales onboarding and handoff Requirements Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments Experience configuring products, writing integration logic, and delivering production-ready solutions Comfort across hardware, software, cloud, AI-enabled technologies, and integrated systems Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments Full ownership mentality in ambiguous, fast-changing environments Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services Ability to obtain and maintain CJIS compliance and adhere to security standards Former law enforcement or military experience preferred, not required Public safety, law enforcement, corrections, or other mission-critical operational experience preferred Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred Core Competencies Demonstrates expertise in customer outcomes management, operational transformation, and the deployment of AI-enabled solutions within mission-critical environments. Proficient in configuring integrated systems and ensuring compliance with CJIS and security standards. Highest-signal resume keywords Customer Outcomes Management AI-Enabled Solutions Deployment CJIS Compliance Operational Transformation Integration Logic Development ATS Optimization Keywords Hard Skills Automation Development Workflow Design Data Pipeline Construction Integration Configuration Production-Ready Solutions Delivery Soft Skills Strong Communication Relationship Building Problem-Solving Adaptability Ownership Mentality Certifications & Qualifications CJIS Compliance Industry Keywords Public Safety Law Enforcement Operational Experience Mission-Critical Environments Digital Workflows Tools & Technologies Axon's Ecosystem DEMS Fusus AI Era Records #J-18808-Ljbffr