Senior Customer Success Manager
$80k - $120k80Twenty
Get AI-powered advice on this job and more exclusive features. This range is provided by 80Twenty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $120,000.00/yr Direct message the job poster from 80Twenty Our client is a technology-driven platform that connects brands with creators to produce high-performing visual content for digital channels. Known for powering influencer campaigns and user-generated content at scale, the company helps marketers drive engagement, authenticity, and performance across social, e-commerce, and paid media. They are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: • Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. • Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals. • Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management • Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. • Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. • Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration • Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. • Partner with creators to ensure content meets brand expectations and delivers measurable impact. • Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: • 4+ years of experience in account management or customer success, working directly with marketing agencies or brands. • Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. • Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. • Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. • Analytical mindset, with the ability to interpret data and provide actionable insights. • Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Comp and Benefits $80,000 - $120,000, depending on experience Attractive health, dental and vision insurance coverage Competitive compensation structure Unlimited vacation policy Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Marketing Industries Technology, Information and Media Referrals increase your chances of interviewing at 80Twenty by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager, Home & Lifestyle Santa Monica, CA $52,400.00-$112,000.00 2 weeks ago Los Angeles Metropolitan Area $90,000.00-$130,000.00 3 weeks ago Los Angeles, CA $1,950.00-$20,000.00 2 weeks ago Culver City, CA $65,000.00-$95,000.00 1 day ago Senior Customer Success Manager, Amazon Music Culver City, CA $72,000.00-$154,000.00 1 week ago Sr. Customer Success Manager, Media & Entertainment Los Angeles, CA $75,000.00-$90,000.00 2 weeks ago Senior Customer Success Manager , Home & Lifestyle Santa Monica, CA $72,000.00-$154,000.00 1 week ago Los Angeles, CA $130,000.00-$160,000.00 1 month ago Beverly Hills, CA $95,000.00-$105,000.00 2 days ago Los Angeles, CA $80,000.00-$120,000.00 4 weeks ago Customer Service & Special Events Manager Senior Customer Success Manager, Consumables Santa Monica, CA $72,000.00-$154,000.00 1 week ago Santa Monica, CA $52,400.00-$112,000.00 5 hours ago Customer Success Manager - K12 School Districts (Los Angeles) Customer Success Manager (SaaS Implementation) Los Angeles, CA $70,000.00-$85,000.00 2 weeks ago Carson, CA $100,000.00-$105,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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