Bus Exp & Plan Advisor
PNC
Business Experience & Planning Advisor
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Advisor within PNC's Business Experience & Planning organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Phoenix, AZ and Denver CO.
Role Summary
The Business Exp & Planning Advisor (C4) serves as the End of Life (EOL) Process Owner, responsible for supporting governance of the enterprise-wide EOL Program. This role partners across cross-functional teams to ensure EOL governance processes are consistently applied, documented, and aligned with enterprise criteria. The role enables effective program execution by maintaining EOL procedures, policies, and metrics, while working closely with the EOL Service Owner and key stakeholders to ensure adherence to requirements, promote transparency, and mitigate risk. A strong focus on data integrity, control effectiveness, and continuous improvement is essential to support business objectives and regulatory expectations.
Key Responsibilities
- Support execution of the enterprise EOL governance framework and ensure alignment with business and risk requirements
- Monitor adherence to EOL standards, procedures, and controls; partner with the EOL Service Owner to sustain compliance
- Maintain and update EOL policies, procedures, and documentation to align with enterprise standards
- Support audits and reviews by providing accurate, timely documentation and evidence
- Support development and maintenance of EOL metrics (KPIs/KRIs)
- Analyze trends to identify risks and improvement opportunities; contribute to program reporting and transparency
- Evaluate program performance and recommend improvements to processes and controls
- Support roadmap development to enhance EOL program maturity
- Act as a liaison between governance and the EOL Service Owner
- Apply risk management practices to ensure alignment with enterprise control frameworks
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Organizational Governance, Strategic Planning, Technology Risk
Competencies
Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
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