Maintenance Coordinator

Maintenance Coordinator Second Avenue Realty, Tampa, Florida, United States Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single‑deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Its proprietary technology and exclusive relationships allow it to bring scale to scattered single‑family investment homes, a strategy that was previously untenable as an institutional asset class. The company provides all aspects of sourcing, acquisition, and property management services for its clients. We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - Job Summary The R&M Specialist is a position focused on managing work order intake and ensuring work orders are dispatched in accordance with the priority assigned. The specialist also assists the Field Service Manager in reviewing quality control intakes submitted by field personnel on recently completed renovations and turns, de‑escalates work order issues with residents, provides resident communication, and reviews inspection reports to ensure corrections are completed. The R&M Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques. Duties and Responsibilities Intake work orders, vetting them for appropriateness and working with residents to troubleshoot issues prior to dispatching. Review work orders to make certain they are dispatched in a timely basis and in accordance with the priority assigned to the situation being addressed. Make certain that work order proposals are submitted in a timely basis and that the proposals fully address the defined issue at the property, requesting additional proposals as necessary and appropriate. Review move‑in inspections and create appropriate work orders to correct items that are not “as is”. Review submitted inspection reports from renovations and turns and make sure reported QC issues are completed fully and in a timely basis. Preview work order proposals over approval limits, ensure all components are included and the SOW is complete and appropriate for the issue being addressed, then present to manager for review and approval. On an “as needed” basis, conduct QC inspections of ready inventory in market and submit necessary reports. Provide customer‑excellent service support/resident interaction. Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws. Assist in oversight of maintenance/turnkey operations. Qualifications Attention to detail and ability to make effective schedule in accordance with priorities for that day, week, month. Ability to work with various technology platforms and take appropriate action. Knowledge of repairs & maintenance, renovations, and turnkey operations. Proficiency in computer usage, including Microsoft Outlook, Word, Excel and property operating software. Excellent customer service and interpersonal skills. Professional verbal and written communication skills. Strong time‑management skills. Ability to multi‑task. Ability to make quick and effective decisions; identify, analyze, and resolve issues. Ability to be flexible and quickly adapt to changing business needs and processes. Ability to set, manage and meet goals and deadlines. Ability to exercise independent judgment and maintain confidentiality. Education and Experience Minimum high‑school graduate required. 2+ years of experience in residential property management. 2+ years of experience in maintenance and work order management or construction experience. Job Competencies Sense of urgency and desire to render excellent customer service. Ability to provide creative solutions to residents and vendors. Ability to de‑escalate tense customer service situations. Solid ability to manage processes and effectively review reports and images and take appropriate action relative to findings. Ability to organize workload, prioritize activities and follow‑up appropriately. Attention to detail and ability to communicate findings clearly in both writing and photographically. Position Type Full‑time, Salaried Non‑Exempt Benefits Paid Holidays, Paid Time Off, Short‑Term Disability, Medical, Vision and Dental Insurance, 401(k) NOTE This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. #J-18808-Ljbffr Second-Avenue-Realty